Florentina Guillermo

Professional, energetic, and personable salesperson with experience completing sales, helping customers, and operating cash registers in a fast-paced environment. Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships. Fast learner with thorough attention to detail and positive, professional demeanor.

Comfortable with multitasking and meeting deadlines while maintaining an organized and efficient approach.

Beauty Advisor - Duty free Kuwait - Kuwait

(2024-02 - 2024-03)

• Greets customers and helps them feel welcome
• Demonstrates the proper use of various beauty, hair, and skin care products
• Sells beauty, hair, and skin care products (including cosmetics, serums, and perfume) when appropriate
• Identifies client needs and goals, and assists them in finding and selecting appropriate products
• Advises clients on proper skin and hair care
• Manages stock and presentation of products
• Stay up-to-date with the latest beauty trends, techniques, and products and communicate them to customers
• Meet sales targets and contribute to the overall success of the beauty department

Sales Supervisor/ Marketing Assistant/Beauty Advisor - Nesti Dante/Silver & More - Kuwait

(2022-01 - 2024-02)

• Achieve growth and hit sales targets by successfully managing the sales team
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Accuracy and attention to detail
• Provide administrative support and Supply management and inventory control
• Interpersonal skills, professional and courteous demeanor, excellent office and phone etiquette, and the ability to diffuse tense situations
• Ability to work well under pressure and navigate multiple deadlines
• Proactive approach to problem-solving and process improvement
• Ability to work well independently and in collaboration with others

Beauty Advisor/Encoder - Al Liwa Trading Lasenza - Kuwait

(2020-12 - 2022-12)

Sales Associate - Marks & Spencer, Al Futtaim Group - Kuwait

(2018-04 - 2020-06)

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features, welcome and answer their queries
• Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
• Go the extra mile to drive sales
• Cross sell products
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases

Administrative Assistant - The Sultan Center - Kuwait

(2014-06 - 2018-04)

• Provide front-desk coverage by managing a busy, multiline phone system, greeting guests as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment
• Provide administrative support to senior leaders, including email correspondence and generation and distribution of memos, letters, spreadsheets, forms, and faxes
• Coordinate domestic and international travel arrangements for employees
• Maintain filing system, contact database, employee list, and inventory
• Order and oversee office supplies and food deliveries for group meetings

Supervisor - Taj Kitchen - Brunei Darussalam

(2010-06 - 2013-12)

• Supervising staff and organizing and monitoring work processes
• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities
• Accomplishes staff job results by coaching, counseling, and disciplining employees
• Implements and enforces systems, policies, and procedures
• Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations
• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures

Bachelor - Computer Science - Divine Word College of Vigan (2004 - 2008)

Secondary - Ilocos Sur Polytechnic State College of Marine (2000 - 2004)