Fouad Touaibi
Customer focused professional with a strong background in customer service & hospitality in fast paced environments
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About
Customer focused professional with a strong background in customer service & hospitality in fast paced environments. Comfortable working with clients at different levels to meet their requirements. As a solution-driven and result-oriented individual I enjoy challenges and work well under pressure. Known for a positive attitude, reliability and going the extra mile for every customer.
Experience
Office Administrator / Personal Assistant (Part-time) - Sharif Consultancy
(2025-10 - 2026-03)
- Managed sales team diaries to ensure a seamless client journey from first contact through to completion.
- Organised venue bookings and catering for company events; raised invoices and chased outstanding agency fees.
- Coordinated client logistics including airport/hotel transfers and transport for consultant appointments.
- Delivered first-class customer service in English, Arabic, and French as the professional first point of contact.
Front of House Team Member - Chokhi Dhani
(2024-09 - 2025-09)
- Welcomed and seated guests, took orders and served food and drinks across a busy restaurant service.
- Provided good customer service throughout each shift, making sure guests felt looked after from start to finish.
- Worked well under pressure during peak hours, keeping up with a fast-paced floor without letting standards drop.
- Dealt with customer questions and requests in a friendly and efficient way, keeping any issues to a minimum.
Front of House Team Member - Nour El Hani
(2023-01 - 2024-08)
- Drove revenue through proactive upselling of menu items and daily specials to customers, contributing to increased sales and processed cash and card transactions accurately via the POS system.
- Delivered a high standard of customer service by welcoming guests, managing seating, and resolving queries and complains with professionalism and composure.
- Coordinated effectively with kitchen and bar teams to ensure accurate, timely order delivery while adhering to food hygiene and health & safety regulations.
Education
Undergraduate Studies - Economics - Birkbeck, University of London
BTEC Level 3 Extended Diploma - Business and Management - City and Islington College
GCSEs - Greig City Academy
