Francene Porter

Receiving incoming calls on a daily basis Processing trials and orders Organising returns

Sales Administrator - Scanning Pens Ltd - Telford

(2016-11 - 2025-06)

• Receiving incoming calls on a daily basis
• Processing trials and orders
• Organising returns
• Supporting customer's queries inc Live Help chat portal
• Receiving and sending emails
• Cold calls for Leads and Prospects
• Post Sale calls for all sectors in Education and Commercial
• Dealing with stock
• Distributing post
• Occasionally attending Sales Conferences and Trade Shows
• Training new members of staff

Advanced Technical Support Administrator - Schneider Electric - Telford

(2014-06 - 2016-09)

Dealt with incoming emails and distributed them to the relevant teams/engineers, gaining basic product knowledge. Moved onto the Order Processing Team in the Customer Contact Centre (CCC) processing orders on a daily basis, contacting customers, discussing pricing structures, liaising with the Sales representatives.

Internal Sales Administrator - Hager - Hortonwood-Telford, UK

(2013-01 - 2014-12)

Allocated all incoming emails from main inbox onto company's SAP system. Placed orders on a daily basis. Responsible for keeping upto date with entering signed Proof of Delivery (POD) onto system. Contacted customers via telephone or email with regards to any queries on their orders.

Receptionist - Haygate Veterinary Centre - Telford, UK

(2010-01 - 2013-12)

Responsible for the effective administration of client reception to visitors and telephone callers, collection of payments and maintaining a welcoming environment in the reception and waiting area.

Team member - Odeon Cinema - Telford, UK

(2009-01 - 2010-04)

• Ushering, retail assistant

Senior Customer Service Advisor - Lyreco - Telford, UK

(2002-01 - 2008-12)

Received 150+ calls per day taking orders, organising returns, dealing with customer complaints and queries. Part of the Sales Support team opening all new accounts, creating invoices, producing credits, dealing with the Sales representatives on a daily basis. Also produced weekly rotas, spreadsheets and presented customer show-rounds and demonstrations. (Left on voluntary redundancy after taking maternity leave)

Receptionist - Lyreco - Telford, UK

(2002-01 - 2002-03)

Dealt with customers face to face and operated switchboard. Basic office duties such as photocopying, filing, organising staff meetings.

Admin Assistant - Transco/John Kennedy Engineering - Wrexham, UK

(2000-01 - 2002-12)

Emergency standby rota co-ordinator. Arranged isolations and discontinuations for gas customers. Daily auditing and recording information of gas works.

Leisure/Spa Receptionist - Carden Park Golf Hotel - Chester, UK

(1998-01 - 2000-12)

Received daily bookings for the hotel's spa. Presented regular show-rounds for hotel guests and potential members.

Certificate in Customer Service - City & Guilds (2006-12)

GCSEs - English language, English literature - Secondary School (1988-01 - 1993-12)