Francesca Walker

I have a passion for helping people and working within a fast paced environment. I am a skilled and adaptable person who has delivered excellent sales and personal connections to customers for the past 4 years and is willing the learn and gain even more experience. I am always enthusiastic when it comes to working within sales and customer facing roles both retail and over the telephone. When in work environments I love to gain new colleagues and and work closely with them when needed.

Sales Advisor - British Telecommunications - Lancaster, Lancashire

(2022-02)

Telesales/Retentions/Value

• I was apart of a motivational team who delivered excellent customer service and sales over the phone to BT customers.
• I drove over £150,000 of sales from retained and new BT customers and also contributed to the reduction of customers leaving each month.
• An ability to gain a personal connection with customers over the phone which resulted in an excellent customer service score each month.
• Experience of training new teams which were new to the business, floorwalking them to help coach, support and teach them the products and qualities which are needed to work within the job role.
• Cover managing experience across multiple teams in the centre to help drive performance and maintain resilience.
• Was awarded by the North West Operations Manager for the 'Quarterly Award Winner' for my attitude and performance within the business.
• I was apart of the team who achieved top 1% in the UK in Value.

Retail Sales Assistant - Ernest Jones - Lancaster, Lancashire

(2021-04 - 2022-02)

• Delivering a personal experience to customers face to face who are making a purchase which will last a lifetime such as, wedding rings, engagement rings etc.
• Received, processed and organised deliveries within tight deadlines.
• Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
• Upsold other products to help with daily, weekly and monthly KPI's competing with other stores within the North West.
• Having the responsibility of storing and handling customers personal jewellery and ensuring them that they would be taken care off if they were being sent off to be repaired.
• Booking in clients so that I was able to build a personal connection which resulted in maintaining revenue for the company and outstanding customer service results.
• Working close with high end and designer diamond brands to help promote and earn commission for the sale of their products.
• Working efficiently in busy periods of the year such as Black Friday, Christmas etc.
• Handling cash and card payments in store.
• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
• Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.

Front of House Team Member - The Longlands - Carnforth, Lancashire

(2020-11 - 2021-04)

• The ability to work under stressful and busy environment ensuring that customers aren't being overbooked and deliver customers the best service in a timely manner.
• Making sure the quality of the food and drink which is being served is to the best standard.
• Greeting and welcoming customers when they first arrive.
• Responding to customers requests in a friendly and helpful manner.
• Keeping the restaurant and front of house station clean and tidy throughout the shifts and closing down at the end of the shift.
• Shined and polished silverware, glasses and other cutlery items during quieter periods.

Front of House Team Member - No.9 Restaurant - Morecambe, Lancashire

(2019-11 - 2020-05)

Pearson BTEC Level 3 extended diploma - Health and Social Care - Kendal College (2019 - 2021)

GCSEs - Carnforth High School (2019)

Health and social BTEC level 2 - Carnforth High School (2019)