National Housebuilder Manager - Tobermore Concrete Supplies, Northern Ireland - Northern Ireland
(2023-01)
Manage a £10m+ national housebuilder portfolio, working across the Top 20 UK housebuilders and major commercial customers.
- Delivered 33% revenue growth, generating more than £4m additional annual revenue through strategic account development, new business and commercial expansion.
- Secured a £3m+ full project package with Barratt David Wilson, contracted over a three-year period.
- Won a £500k+ retaining wall project with Vistry Homes in the North East, strengthening the company's position within a major strategic account.
- Increased margins by more than 12% through commercial negotiation, pricing strategy and improved account management.
- Provide commercial support and strategic guidance to a 25-person commercial team, supporting customer relationships, pricing, projects and commercial opportunities nationally.
- Lead senior-level negotiations, strategic account planning, pipeline development and customer retention.
- Identify market opportunities and develop customer propositions to increase account penetration and long-term revenue.
- Represent the business at major UK trade shows and industry events, developing relationships with key industry stakeholders.
- Support product launches and coordinated commercial activity across customer and internal teams.
Chief Executive Officer - Second Bite CIC, UK - UK
(2016-01 - 2023-12)
Built the organisation from start-up to £1m+ turnover, developing the commercial model and operational infrastructure required for sustainable growth.
- Led an organisation employing 100+ people, overseeing commercial performance, operational delivery and strategic development.
- Developed and established a community hub incorporating 10 regional restaurant businesses, creating employment opportunities for more than 100 people.
- Created an employment academy supporting people who had been long-term unemployed into sustainable employment, achieving 100% retention within the business or connected client organisations.
- Secured a £500k local-authority funding award, working with strategic partners to support business profitability and long-term development.
- Developed strategic partnerships with commercial and community organisations to create new revenue opportunities and strengthen financial sustainability.
- Introduced improved processes, cost controls and commercial practices to strengthen profitability and operational efficiency.
- Led contract negotiations with suppliers, partners and labour providers while maintaining financial and operational controls.
- Successfully sold the profitable business after establishing a sustainable operating model and strong commercial foundations.
National Key Account Manager - Bunzl, Sunbury-on-Thames, Surrey - Sunbury-on-Thames, Surrey
(2014-01 - 2016-12)
- Delivered 40% sales growth through targeted commercial initiatives, account development and market expansion.
- Developed and implemented strategic account plans aligned with customer objectives and commercial opportunities.
- Built long-term relationships with senior decision-makers, procurement teams and key stakeholders.
- Identified new opportunities through competitor analysis, market research and customer insight.
- Managed CRM activity, forecasting, reporting and sales pipeline development.
- Supported onboarding and implementation of new customers and contractual agreements.
- Negotiated commercial arrangements to protect customer relationships while maximising revenue and profitability.
Franchise Owner - Snap-On Tools, Kettering - Kettering
(2004-01 - 2011-12)
Owned and operated a successful B2B franchise business with full commercial and P&L responsibility across a protected automotive territory.
- Managed the full commercial operation, including sales, purchasing, stock control, customer relationships, collections and financial reporting.
- Developed a strong B2B customer base through consultative selling, territory management and repeat business.
- Delivered product demonstrations and commercial presentations to automotive customers, promoting premium tools and diagnostic solutions.
- Managed territory growth, customer retention and profitability through structured account planning.
- Maintained strong customer relationships and developed long-term repeat revenue.
