Divisional Sales Manager - Hammonds Furniture LTD
(2014-03)
- Full accountability for the sales performance for the United Kingdom
- Inspiring culture change within the business
- Full responsibility for a Sales force consisting of 250 employed/self employed individuals
- Hands on, with a commercial edge and the ability to go above and beyond the call of duty
- Focusing on people, to drive a culture of success, through exceptional service
- Targeted training to help the team achieve more than they thought was possible
- Developing and implementing strategies, to ensure key business objectives are met
- Recruiting training and motivating, through 1-2-1's, regular team meetings, people development, hands on training and team building events
- Managing a £100 million Sales turnover
- All National KPI's increased since my promotion, Sales Conversion up 4%, Margin up 4%, Average order value up £450 to £4400, Return per appointment up £190
- Successfully increasing the Management headcount from 7 - 9
- Best ever quarter performance Q4 2022 Jul/Aug/Sep £2.7m over revenue target
- Best ever single days sales - £1.36m
- Promoted 4 times during my career with Hammonds
- National increase in conversion from 36% to 40%
Sales & Marketing Manager - Bannatynes Health Club - Folkestone – Kent
(2013-12 - 2014-03)
- Full accountability for the clubs sales target
- Area Management Responsibilities on an ADHOC basis
- Implementing and improving new and existing sales processes
- Encouraging the team to be the best they could be
- Being the face of the club and the Bannatynes Brand
- Top performing club based on Sales within the area
- 2% decrease in cancellations by improving culture within the club
- Introducing an improved club tour, influenced by the customer journey
- Developing and maintaining excellent relationships with key management and the rest of the club team
Resort Manager - TUI Travel PLC - Overseas
(2012-11 - 2013-11)
- Full accountability for Holiday Resorts in the Austrian Alps and Rhodes, Greece, including Sales, HR, accounting, profitability, supplier relations, and customer service
- Managing Area Management Responsibilities on an ADHOC basis
- Hands on manager, who isn't afraid to get stuck in and lead from the front
- Motivate, inspire and encourage development throughout my teams
- Number 1 performing medium sized resort for Austria and Rest of world
- Sales and Service results up 20% YOY
- Developing and maintaining excellent relationships with suppliers
Client Relations Manager - Walwyn Trust - Covering the South West
(2012-06 - 2012-11)
- B2B sales throughout the South West
- Field based with responsibility for the whole of Devon & Cornwall
- Contacting businesses to discuss benefits of an apprenticeship placement
- Implementing a sales strategy for the area
- Working closely with young people age 16-24, and sourcing placements for those individuals
- Hands on, with a commercial edge and the ability to smash targets
- Placing apprentices in to a work place for a 12 month apprenticeship
- Getting business employees on to government funded NVQ's to increase their knowledge and employability
- Working with CRM software to develop the business
- Developing a number of huge business leads, with large numbers of employees
- Exceeding targets placed upon me
- Assisting in the recruitment of additional CRM's
General Manager - Fusion Lifestyle/ Parkwood Leisure - Lewisham London – Ladywell Leisure & Arena
(2011-02 - 2012-05)
- Full accountability for two Centres with a combined turnover of 1.9 million, including full financial accountability, business development, operations, HR, Contractual Management at times managing a 7 million pound business
- Driving income through different lines and focusing on secondary spend
- Motivate, inspire and encourage all employees with training to achieve the goals and targets set by the Company
- Hands on General Manager with a "can do" attitude
- Increasing membership sales and reducing attrition
- Working closely with key users of the facility, and London Borough of Lewisham Council
- Multisite contract Management as required
- Achieving quality accreditation and providing a consistent service to all of the community
Centre Manager - Parkwood Leisure
(2006-11 - 2011-02)
Pool Manager/Lifeguard - Welcome Family Holiday Park
(2004-07 - 2006-10)
