Garry Shepherd

Highly experienced and versatile Repairs & Maintenance Supervisor and Project Manager with over 30 years’ experience across construction, property maintenance, refurbishment, customer care and social housing. Proven ability to lead and develop multi-skilled teams, coordinate contractors, oversee complex repair programmes and deliver high-quality work within agreed timescales and budgets. Extensive experience managing housing disrepair works, kitchen and bathroom replacement programmes, occupied-property refurbishments and customer care operations.

Confident working with local authorities, housing associations, surveyors, legal teams and residents to ensure works are completed safely, efficiently and to the required standards. A practical, hands-on professional with strong technical knowledge, excellent communication skills and a proactive approach to problem-solving, team leadership and customer satisfaction.

Disrepair Supervisor - National Repairs & Maintenance Company

(2024-06 - 2026-08)

Responsible for overseeing housing disrepair and maintenance works on behalf of local authorities and housing providers, ensuring projects were completed safely, efficiently and to the required specifications.

• Recruited, managed and supervised a multi-skilled team of tradespeople undertaking a wide range of housing repairs and disrepair works.
• Coordinated daily workloads, allocated resources and monitored progress to achieve agreed completion dates.
• Conducted regular site inspections to assess workmanship, maintain quality standards and ensure compliance with health and safety requirements.
• Prepared and maintained essential site documentation, including risk assessments, asbestos information, permits and compliance records.
• Worked closely with council surveyors, tenants and legal representatives to coordinate works, resolve issues and ensure compliance with agreed specifications.
• Managed staff performance through regular one-to-one meetings, absence monitoring, return-to-work interviews and formal disciplinary procedures where necessary.
• Identified and resolved operational challenges, helping minimise disruption to residents and maintain effective programme delivery.

Bathroom & Kitchen Project Manager - MK City Plumbing & Heating Ltd

(2020-08 - 2024-05)

Managed kitchen and bathroom refurbishment programmes within occupied social housing properties, coordinating contractors, materials and schedules to deliver high-quality installations.

• Managed and coordinated a team of 10 contractors working across multiple occupied properties.
• Planned and scheduled refurbishment programmes, ensuring labour, materials and resources were available when required.
• Monitored project progress, carried out site inspections and maintained high standards of workmanship.
• Ensured contractors followed relevant health and safety procedures and site requirements.
• Acted as a key point of contact for residents, contractors and housing representatives throughout the refurbishment process.
• Resolved challenges relating to property access, contractor availability, material delays and unforeseen building defects.
• Maintained a customer-focused approach, minimising disruption to residents while ensuring works were completed to specification and within agreed timescales.
• Relevant Training: Asbestos Awareness, Working at Height, Manual Handling, Fire Safety, Gas Awareness and Electrical Awareness.

Customer Care & Maintenance Operative - Shanly Homes Ltd

(2015-01 - 2020-07)

Provided property maintenance, finishing and customer care services across newly built homes, show homes and occupied residential properties.

• Undertook snagging, repairs and finishing works to ensure new homes met required quality standards ahead of customer handovers.
• Diagnosed and resolved maintenance issues, applying practical trade knowledge and effective problem-solving skills.
• Developed strong relationships with homeowners, becoming a trusted point of contact for customer care and maintenance matters.
• Planned and completed landscaping improvements to show homes, reducing reliance on external contractors.
• Worked closely with site teams and customer care departments to ensure outstanding issues were resolved efficiently and professionally.

Self-Employed Handyman - Self-Employed

(2014-04 - 2015-01)

Provided a broad range of property maintenance and improvement services to domestic customers.

• Completed carpentry, decorating, landscaping, fencing repairs and general property maintenance.
• Managed customer enquiries, quotations, scheduling and materials.
• Delivered reliable, high-quality workmanship while maintaining positive customer relationships.

New Business Manager - Regal Litho

(2010 - 2014)

• Developed new business opportunities and managed key customer accounts.
• Built long-term client relationships and consistently exceeded sales targets.
• Demonstrated strong negotiation, communication and commercial skills.

New Business & Sales - Elevation Estate Agency

(2010 - 2010)

• Established and developed relationships with property developers, housing providers and new-home builders.
• Helped expand the company’s customer portfolio through proactive business development.

Sales Executive / Print Finisher - City Print (MK) Ltd

(1992 - 2010)

• Progressed from a hands-on production role into sales and account management.
• Developed and managed a customer portfolio generating approximately £500,000 in annual turnover.
• Maintained relationships with major customer accounts and supported business growth.

Vehicle Conversion Technician - Ray Shouler Car Trimmer & Van Conversion Centre

(1986 - 1992)

• Undertook specialist vehicle conversion, carpentry and upholstery work.
• Developed practical technical skills and supported the training of other staff.

7 CSE Passes - English, Mathematics and Science