Key Account Manager - Riskas Ltd - North West region
(2010-04 - 2026-01)
- Oversaw sales operations across North West region, driving revenue growth and hitting monthly targets.
- Managed fire extinguisher engineers and sales executives to deliver the total fire solution: fire extinguishers, fire alarms and fire risk assessments.
- Developed and implemented strategies to streamline sales processes, from lead generation to deal closure.
- Analysed regional sales data to identify trends, forecast performance and set realistic targets.
- Collaborated with sales teams to optimise workflows, train staff and enhance client engagement.
- Managed budgets, tracked expenses and ensured alignment with company financial goals.
- Coordinated with marketing and product teams to align sales campaigns with market needs.
- Resolved operational challenges, improving response times and customer satisfaction rates.
Key Account Manager - Chubb Fire & Security
(2004-04 - 2010-03)
- Managed high-value client portfolios, fostering strong relationships to ensure long-term partnerships.
- Conducted fire surveys for client properties, recommending tailored fire protection solutions like fire alarms, fire extinguishers and fire risk assessments.
- Negotiated and renewed contracts, securing profitable deals and expanding service agreements.
- Coordinated with installation and maintenance teams to deliver timely, compliant fire safety services.
- Monitored service quality, addressing client concerns promptly to maintain customer satisfaction.
- Analysed market trends and upsold additional services to grow account revenue.
- Assisted in onboarding and training of new sales team members.
- Collaborated with internal teams, including sales and technical staff, to meet client needs efficiently.
Sales Team Manager - Gold Crown Security
(2000-04 - 2004-06)
- Exceeded quarterly sales targets for fire and security systems.
- Trained sales team on fire and security solutions.
- Negotiated contracts with key clients.
- Mentored junior reps to hit performance goals.
Sales Executive/Assistant Manager - European Environmental Controls Ltd
(1996-01 - 2000-04)
- Ranked among nation's top three sales executives for four straight years
- Dominated quarterly competitions and stacked trophies
- Promoted to Assistant Manager at age 19, managed 30 reps.
- Graduated elite national sales and leadership programs.
Canvasser/Canvass Leader - Ultimate Windows
(1992-06 - 1995-12)
- Generated high-quality leads through targeted door-to-door campaigns.
- Became company's top canvasser within months, smashing targets.
- Coached new recruits on rapport-building and objection handling.
- Promoted to Canvass Leader at 17 after obtaining driving licence.
