Gavin Fletcher
Team Leader/Supervisor
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About
A reliable, confident and determined individual with excellent work ethic, Strong communicational and listening skills, able to provide high quality service over the phone, through email or face to face contact. Experienced in working within a team as I'm kind natured and easy to approach, or if needs be, I'm more than able to take on a task independently. Capable of learning whilst working with new systems and programmes and also adapting to new work environments, Computer literate, a firm understanding of software and various in work applications.
Experience
Team Leader/Supervisor - Cex - Huddersfield
(2023-07)
My main duties include
- Cash handling
- Float setting
- Organising work rotas
- Managing staff i.e target setting, task assignment, training, day to day briefing and recruitment
- Open and closing of store
- Price changes
- Stock handling and inventory checks
- Testing hardware (games consoles, computers, laptops, mobile phones and miscellaneous electronics)
Team Leader - GAME - Huddersfield
(2017-08 - 2023-07)
My main roles include meeting sales targets, being friendly, approachable and Knowledgeable for customers so I am able to give solid answers to any questions asked. My attention to detail and customer service need to be set to a standard on a daily basis. As a member of the management team i am responsible for the start and end of day procedures such as opening the store, cash handling, till counts, running PDQs, re-merchandising the shop floor, working the delivery and most importantly, leading my team when needs be.
Body Piercer - Silver Lining Piercing & Jewellery - Huddersfield, Leeds and Harrogate
(2015-08 - 2017-08)
- Body piercing of all areas.
- Informing customers of aftercare steps.
- Scheduling appointments over the phone, instore or via online booking.
- General sales of jewellery etc.
- Cash handling and weekly banking
- Training piercing apprentices
- Merchandising
Customer service assistant - Lidl UK
(2014-09 - 2015-08)
My main duties include
- Maintaining the presentation of the whole store throughout the day
- Constant interaction with customers
- Working the checkouts
- Approaching customers to ensure they are satisfied
- Litter picking and restocking of shelves to prepare for the next day
Barman - Zephyr and neaversons - Hudderfield
(2012-02 - 2014-06)
My main duties included
- Bar tender, cleaner
- Providing excellent customer service
- Serving alcoholic drinks
- Glass collecting and cleaning up after service
Promotional night club worker - Camel Club - Huddersfield
(2011-02 - 2011-08)
My main duties included
- Promotional work and leaflet distribution.
- Approaching potential customers face to face and through advertisement
- Providing excellent customer service to the potential customers
- Working to targets and deadlines
Barman - JD Wetherspoon - Wilson, UK
(2010-05 - 2010-08)
My main duties included
- Bar tender, waiter & cleaner
- Providing excellent customer service
- Serving alcoholic drinks and taking food orders
- Glass collecting and cleaning up after service
Work Experience Placement - Aspley Auto Centre LTD - Huddersfield
(2007-09 - 2007-10)
Work experience labourer My main duties included:
- Preparing for and carrying out MOT tests
- Identifying mechanical faults in a vehicle's brakes, engine, gears or electrics
- Adhering to health and safety regulations
- Providing excellent customer service to customers
- Having a good working relationship with my colleagues
Education
Diploma - Applied Sciences - Huddersfield New College
Art - Newsome High School & Sports College
