Hayley Hunt

Experienced and solutions-focused professional with over 12 years across office administration, purchasing, healthcare operations and team leadership. Combines strong organisational and administrative skills with experience coordinating people, processes and day-to-day service delivery. Confident prioritising workload, maintaining records, handling sensitive information, communicating with a wide range of people and working calmly under pressure.

Now seeking a Monday-to-Friday, office-based or administrative role where attention to detail, initiative and a commitment to high standards can make a positive contribution.

Team Leader / Supervisor - Newcare Corporate Ltd

(2023-10)

• Lead and supervise care staff to support safe, consistent and person-centred service delivery.
• Allocate duties, coordinate shift priorities and provide clear guidance so that essential tasks are completed effectively.
• Monitor team performance and service standards, identify concerns and escalate issues appropriately.
• Contribute to staff appraisals, recruitment, onboarding and compliance checks.
• Support communication between colleagues, residents, families and management, handling sensitive matters professionally.
• Promote good practice, accountability, safeguarding and a respectful working environment.
• Maintain and review care documentation, risk assessments and records to support quality and regulatory requirements.

Unit Manager - Newlands Care Home

(2019-07 - 2022-09)

• Held day-to-day operational responsibility for a residential care unit, balancing resident needs, staffing and service priorities.
• Coordinated staffing arrangements and rotas, responded to changes in service demand and supported effective use of resources.
• Oversaw care standards, care planning, risk assessments and documentation, promoting dignity, safety and person-centred support.
• Supported medication management processes and worked with staff to maintain safe practice and accurate records.
• Helped manage budgets and operational resources while maintaining quality and compliance.
• Promoted staff development, clear communication, teamwork and consistent professional standards.
• Worked to CQC requirements and safeguarding procedures, addressing concerns and escalating risks when needed.

Purchasing Officer - Creative Support

(2019-02 - 2019-07)

• Supported purchasing and procurement activity across more than 600 supported services throughout the UK.
• Processed and coordinated purchasing requests, helping ensure goods and services were sourced efficiently.
• Maintained supplier relationships and communicated professionally to resolve queries and support timely delivery.
• Kept financial and purchasing records organised and accurate, with attention to detail and appropriate handling of information.
• Balanced multiple requests and deadlines while supporting consistent processes across a large service network.

Office Administrator - Abacus Homecare

(2012-09 - 2019-06)

• Provided administrative support to the day-to-day running of a homecare service, helping the office operate smoothly and efficiently.
• Prepared, updated and maintained staff rotas and supported scheduling and coordination of care delivery.
• Organised information and records, responded to routine enquiries and passed on important messages accurately.
• Supported communication between office colleagues and care staff to help ensure changes and priorities were understood.
• Managed competing tasks in a busy environment, using organisation, discretion and attention to detail.
• Built a strong foundation in office processes, administration, planning and professional customer service.

NVQ Level 1, 2 and 3 - Adult Social Care

NVQ Level 1 and 2 - Young People and Children’s Social Care

Office Administration Certificates – Level 1 and Level 2

Anatomy and Physiology Certification

GCSEs or equivalent