Geetha Raju

Participation in team projects and working in close liaison with fellow students required co-operation, dedication and involvement to make positive decisions in order to complete projects to high standards and achieve high results. Working as a committed member of TCS's transaction processing team, required the ability to follow instructions efficiently, problem solve and collaborate with others in order to meet targets and achieve high team bonuses.

Customer Assistant - H&M - Croydon, Surrey

(2016-09)

• Delivered an exceptional level of customer service by building rapport.
• Increased sales by identifying opportunities to upsell.
• Understanding customer requirements and supporting their shopping experience.
• Improved operations by streamlining processes.
• Handling refunds + exchanges including in-store and online purchases.
• Maintaining stock replenishment.

Junior Processing Officer - Tata Consultancy Services E-Serve - Chennai, India

(2009-12 - 2010-06)

Working in the transaction processing division of TCS-E-Serve required the maintenance and manipulation of records for Citibank credit card holders in Dubai and rectifying their queries through email and phone calls. The role held the responsibility of delivering BPO services across Retail Banking in Dubai, including duties of processing credit card loans for Dubai based customers, credit checking and evaluating the financial history and current situation of applicants, and assisting prospective customers in judging their suitability and determining the type and amount of loan that is most suitable for their needs. I carried out general administrative duties in management of information, maintenance of customer records, and provided efficient support to the transaction processing team.

• Software Used : Mainframe and MS-Excel.

Junior Associate - HCL Technologies - Chennai, India

(2006-09 - 2009-04)

Working in the procurement division of HCL required the processing of transaction orders for KLA – Tencor supplies made in the USA. The role held the responsibility of delivering BPO services across the retail and consumer products industry in the USA. The duties I performed included transaction processing of orders, maintenance of customer databases, writing 'Open Order Reports', processing payments and checking of stock availability to meet customer requirements.

My responsibilities involved delivering a high level of customer services by answering queries and offering assistance to ensure customer satisfaction and encourage future business. I was to exceed customer's expectations with strong communication skills and provide after sales service in a professional and appropriate manner.

• Software Used : SAP and MS-Excel

Bachelor in Technology - Computer Science (IT) - Anna University (2006)

Software Testing - QTP and SELENIUM - Info Technologies (2016)