Gemma Currie

Versatile and highly experienced retail and administration professional with over two decades of hands-on experience in the retail sector, ranging from sales and customer service to office administration, payroll, and team management. Proven ability to work under pressure, adapt quickly, and contribute to smooth business operations in both large corporate and independent retail settings. Known for strong organisational skills, attention to detail, and commitment to delivering exceptional service across various roles, including night shifts and managerial positions.

Co-Founder - Il Gatto Pazzo Vintage Ltd

(2026-03)

Co-founded and manage an online vintage clothing and lifestyle retail business.

• Source, authenticate and curate high-quality vintage clothing and accessories from the 1960s to Y2K
• Research market trends and determine competitive pricing to maximise sales and profitability
• Photograph, edit and create engaging product listings for multiple online marketplaces, including Vinted, eBay and Etsy
• Deliver excellent customer service by responding promptly to enquiries and resolving customer issues professionally
• Manage inventory, stock control and product cataloguing using organised systems
• Process orders, package goods securely and arrange domestic and international shipping
• Develop marketing strategies through social media, branding and promotional campaigns to increase customer engagement
• Monitor sales performance, analyse business data and identify opportunities for growth
• Manage business finances, purchasing, supplier relationships and day-to-day operations
• Ensure compliance with consumer legislation, distance selling regulations and data protection requirements
• Continuously identify opportunities to improve efficiency, increase sales and enhance the customer experience

E-Commerce Warehouse Operative - TJ Morris Ltd (Home Bargains)

(2025-08 - 2026-03)

• Picked and packed customer orders accurately to meet demanding productivity and quality targets
• Used handheld RF scanners and warehouse management systems to locate, verify and process stock
• Maintained high pick-rate KPIs while ensuring exceptional order accuracy
• Carried out quality checks to ensure products were correctly selected and packaged before dispatch
• Replenished stock locations to maintain efficient warehouse operations
• Loaded, unloaded and moved stock safely using approved manual handling techniques
• Prepared customer orders for courier collection, ensuring items were securely packaged and correctly labelled
• Worked collaboratively within a fast-paced team to achieve daily operational targets and service level agreements
• Followed strict health and safety procedures, maintaining a clean and organised working environment
• Assisted with stock counts, inventory checks and housekeeping duties to support warehouse efficiency
• Demonstrated flexibility by working across multiple warehouse departments as required to meet business demands
• Consistently maintained a strong work ethic, reliability and attention to detail in a high-volume distribution env

Replenishment Assistant (Night Shift) - Marks & Spencer – Aintree, Liverpool - Aintree, Liverpool

(2025-02 - 2025-08)

Fixed-Term Contract

• Worked night shifts to replenish stock, ensuring all shelves and displays were fully restocked and visually appealing for the next trading day
• Used handheld inventory devices to locate and scan products efficiently, ensuring accurate stock levels and minimal shrinkage
• Maintained high standards of health and safety during overnight operations, adhering to company procedures and warehouse guidelines
• Collaborated with team members to ensure timely completion of replenishment tasks and maintained clear communication with day-shift colleagues
• Supported the wider team during peak periods and special promotions

Sales Associate & Admin Office Assistant - Next Plc – Liverpool - Liverpool

(2018-09 - 2025-02)

• Delivered exceptional customer service on the shop floor, assisting customers with product selection, queries, and returns
• Handled cash and card transactions accurately and responsibly at POS terminals
• Assisted in the back office with administrative duties such as processing deliveries, handling click & collect orders, and organising stockroom operations
• Managed staff rotas, timesheets, and general correspondence as part of the admin support team
• Liaised with department managers to ensure smooth store operations and compliance with company procedures
• Trained new team members and supported seasonal staff during busy periods such as Christmas and sales events

Owner / Retail Manager - Stop Her On Sight Vintage – Liverpool - Liverpool

(2016 - 2018)

Founded and independently operated a boutique vintage clothing store, managing all aspects of the business.

• Sourced stock from vintage suppliers and private sellers, maintaining a curated and ontrend inventory
• Handled all financial records, customer transactions, and business budgeting
• Managed marketing efforts, including social media, promotions, and local events
• Provided personalised customer service and built a loyal client base
• Gained valuable entrepreneurial experience in sales, retail management, and brand development

Sales Assistant / Admin Manager - H&M – Southampton & Liverpool One - Southampton & Liverpool One

(2008 - 2016)

• Initially worked as a Sales Assistant in the Southampton branch, providing front-line customer service and supporting merchandising activities
• Transferred to the Liverpool One branch and progressed to the role of Admin Manager
• Managed day-to-day administrative operations, including payroll, attendance tracking, holiday scheduling, and HR documentation
• Ensured accuracy in staff records, compliance with corporate policies, and timely communication with regional offices
• Organised in-store recruitment activities and onboarding for new hires
• Supported floor teams during high-traffic periods and ensured staff coverage across departments
• Coordinated store reporting, daily banking, and supported the Store Manager with operational planning

Sales Admin / Payroll Assistant - British Home Stores – Liverpool - Liverpool

(2001 - 2008)

• Supported the HR and administration department in processing payroll, updating employee records, and producing staff schedules
• Maintained timekeeping logs, tracked absences, and liaised with the central HR office on employee queries
• Assisted with the coordination of internal communications and supported recruitment paperwork
• Delivered in-store customer service as needed, including sales floor coverage, till operation, and fitting room management
• Acted as a trusted point of contact between the store team and head office for admin-related issues