Gemma Gregg

Experienced and customer-focused professional with a strong background in account management, customer service, hospitality, sales, and administration. Skilled in handling high-volume customer enquiries, resolving issues efficiently, coordinating bookings and deliveries, and providing excellent customer support. Confident communicating with people from all backgrounds and experienced working both independently and as part of a team.

Reliable, adaptable, and highly organised, with excellent timekeeping and a strong willingness to learn new skills.

Account Manager / Customer Service Advisor at Proximo LTD (2019-01 – Present)

• Managed inbound and outbound customer calls relating to disability vehicle hire services
• Assisted customers by answering queries, resolving issues, and providing tailored support
• Assessed individual customer needs to source suitable vehicles
• Coordinated vehicle deliveries, collections, and deposit payments
• Maintained excellent customer service standards throughout the customer journey
• Worked closely with colleagues to ensure smooth operations and customer satisfaction
• Handled high-volume calls while maintaining professionalism and attention to detail

Receptionist & Housekeeper at Mutlu Hotel, Turkey (2016-01 – 2019-01)

• Managed guest bookings via telephone, email, and face-to-face enquiries
• Completed guest check-ins and check-outs efficiently
• Processed payments and prepared customer bills
• Responded to guest requests and provided information about hotel services and local attractions
• Resolved customer complaints professionally and effectively
• Cleaned guest rooms and maintained high cleanliness standards
• Changed bed linen and towels
• Cleaned bathrooms and replenished guest supplies
• Vacuumed, dusted, and polished guest areas

Bar Staff & Receptionist at Tuntas Apartments, Turkey (2012-01 – 2016-01)

• Served drinks and food in a busy hospitality environment
• Processed payments and operated tills accurately
• Maintained cleanliness and organisation of customer areas
• Restocked supplies and ensured the bar remained fully maintained
• Assisted with reception duties including guest enquiries and bookings

Estate Agent at Prestige Construction, Turkey (2008-01 – 2011-01)

• Managed sales of apartments, villas, and land
• Arranged and attended customer appointments
• Responded to telephone and email enquiries
• Assisted customers throughout the property sales process

Sales Assistant at Carphone Warehouse, Chester (2006-01 – 2008-01)

• Assisted customers with product selection and purchases
• Processed payments and handled customer transactions
• Promoted products, insurance packages, and special offers
• Supported stock control and visual merchandising
• Handled customer complaints and escalated issues where necessary
• Delivered excellent customer service in a target-driven environment

Debt Collection Advisor at Active Capital, Chester (2005-01 – 2006-01)

• Contacted customers regarding overdue payments
• Negotiated and arranged repayment plans
• Maintained accurate customer records and files
• Processed customer payments and account updates

Sales Advisor at MBNA, Chester (2003-01 – 2005-01)

• Promoted and sold credit card products
• Delivered customer support and product information
• Worked towards sales targets and customer service standards

Sales Assistant at Royal House Pharmacy (2002-01 – 2003-01)

Bar Staff at Brannigans (2001-01 – 2002-01)

Sales Assistant at Millets (2000-01 – 2001-01)

Childcare – West Cheshire College (1999-01 – 2000-01)

GCSE – Queens Park High School (1994-01 – 1999-01)