Gemma Prescott

Highly organised, people-focused operations and customer relations professional with nearly 20 years' experience across business ownership, aviation, corporate reception and front-of-house support. Experienced in running two self-employed businesses, leading cabin crew as a British Airways CityFlyer Purser and supporting clients and VIPs in corporate environments including UBS and Legal & General. Trusted for taking ownership, building strong relationships, remaining calm under pressure and ensuring customers, colleagues and day-to-day processes are well supported.

Independent Travel Agent at Self-employed (2023-07 – Present)

Self-employed, part-time.

• Run an independent travel business, building a loyal client base through personal service, repeat business and trusted customer relationships.
• Manage enquiries from initial discussion through to completed booking, coordinating with clients, hotels and travel suppliers to keep arrangements on track.
• Handle invoices, accounts and the day-to-day administration involved in running the business.
• Maintain ongoing client communication and support, including website and social-media activity used to promote the business and respond to enquiries.

Front of House & Administrative Assistant at Ream Kitchens (2026-04 – 2026-09)

Role ended following closure of the business.

• Acted as a key point of contact for showroom visitors and telephone enquiries, creating a friendly and professional customer experience.
• Managed client enquiries, calls and appointment bookings, making sure information was communicated clearly and followed through.
• Supported kitchen designers with client communication, appointment preparation and day-to-day coordination.
• Helped keep the showroom organised and professionally presented, while providing flexible support across the wider business and assisting with social-media activity.

Registered Childminder at Self-employed (2017-10 – 2023-07)

• Ran a registered childminding business and took responsibility for its day-to-day operation, customer relationships, administration and compliance.
• Achieved an Ofsted rating of Good and built trusted, long-term relationships with children and their families.
• Managed parent communication, accounts, tax returns, business policies and record keeping within a regulated childcare environment.

Cabin Crew Manager (Purser) at BA CityFlyer (2011-03 – 2017-10)

• Managed the cabin crew onboard and reported directly to the Captain, taking responsibility for the smooth running of the cabin operation.
• Led colleagues in delivering a high standard of customer service while ensuring company procedures, safety and security requirements were followed.
• Handled customer concerns and unexpected situations calmly and professionally in a fast-moving, highly regulated environment.
• Trained in aircraft emergency procedures, aviation medicine, security and restraint, Crew Resource Management and service delivery.

Corporate Receptionist at United Bank of Switzerland (UBS) (2010-03 – 2011-03)

• Delivered professional front-of-house reception services in a corporate financial-services environment.
• Managed visitors, telephone enquiries and general reception responsibilities while building positive relationships with clients and colleagues.
• Selected to work across additional branches, supporting corporate clients and VIP visitors.

Receptionist at Legal & General (2009-04 – 2010-03)

• Provided corporate reception and administrative support, including visitor handling and day-to-day front-of-house responsibilities.
• Produced staff rotas and managed holiday allowances, alongside wider reception and administrative responsibilities.
• Trained as a Fire Controller and assisted with the organisation and coordination of events.

Administrator at Hogan & Hartson (2007-08 – 2009-04)

• Provided general office and administrative support in a busy professional environment.
• Managed telephone and switchboard enquiries, booked meetings and supported the smooth day-to-day running of the office.

A-Levels; AS Level in Law, History and English; Sociology – Blackfen Girls School (2005-09 – 2007-06)

GCSEs – Blackfen Girls School (2000-09 – 2005-06)