George Gordon

I spent 16 years running hospitality teams, training staff and looking after customers, and the customers were always the best part of the job. I've carried that into tech. I help the team build websites and AI tools, test the finished pages for accessibility before they go live, and make sure clients can run them on their own through hands-on training, step-by-step guides and short Loom videos.

AI is moving faster and faster, and keeping up is half the fun, but my focus is on building things that help the end user rather than chasing the newest tool. I also run the Oxford Drupal User Group, where I enjoy seeing how others are using AI and learning from them.

Business Development Manager at Open Imagination (2025-08 – Present)

• Spotted the need for an AI sommelier at Hedonism Wines, compared the options and launched a Chatbase proof of concept that became paid work in 11 weeks.
• Ran it in production for a year: 3,669 customer conversations, weekly answer reviews and quarterly reports to the client's director and ecommerce team.
• Audited 582 chats and fixed every failure in the bot's rules, including false order-taking, false stock claims and jailbreak attempts.
• Recommended the client run the bot in-house, then trained two of their team and wrote the SOP they use.
• Designed and built a second-generation sommelier in Drupal on the OpenAI API, searching the live catalogue; now a paid add-on for our Grapes platform.
• Built a Make.com, Pipedrive and Claude API sales automation with human approval at every stage, saving an estimated 8 hours a week and producing 1–2 intro calls weekly.
• Wrote the company's client case studies and the SOPs and guides the team works from, including the Drupal local setup guide and site audit checklist.

Junior Web Developer at Versantus (2024-04 – 2025-04)

• Worked a live Jira support queue on a helpdesk team, handling five or more tickets at once for clients including Araldite, Audley Villages, Guides for Brides and the Skoll Centre.
• Closed each ticket with a plain-English write-up so clients could handle the same issue themselves next time.
• Wrote the team's SOP for security updates across all client sites, working in Agile sprints.
• Helped run coding hackathons for children at a local school, and attended DrupalCon Barcelona.

Founder & Director at GCG Couriers (2020-11 – 2023-02)

• Ran a courier company delivering for Amazon and handling same-day work for the NHS and Ministry of Defence: 25+ drivers, 12–15 vans out daily, 140–170 drops per driver.
• Handled live disruption daily, from van breakdowns to snow and flood days, reassigning 15–20 stops at a time so routes were finished by end of day.
• Sole contact between Amazon and the delivery team, handling escalations and explaining any missed drops.

Restaurant Manager at The Folly (2017-03 – 2019-09)

• Managed the restaurant and a team of around 20 staff.

Full-Stack Developer Bootcamp – School of Code (2023-09 – 2024-01)

SEO and Content Marketing – Santander Open Academy (2026-09)

Web Accessibility for Developers – LinkedIn Learning (2026-01)

Engineering – Sparsholt College (2005 – 2007)

8 GCSEs – Kingham Hill School (2000 – 2005)