James Spires

My name is James Spires, and I am a 26-year-old Digital Accessibility Specialist looking to switch careers and pursue my interest in finance. I believe that my previous work experience has equipped me with skills that are applicable to the finance industry. For instance, my experience in Digital accessibility has involved assessing complex systems and user experiences, a skill that is directly relevant to finance, where one needs to analyse financial data, trends, and risks.

Apart from that, I have experience in data analysis, problem-solving, compliance and regulations, quality assurance, technical communication, collaboration with cross-functional teams, stakeholder management, project planning, empathy and user experience, service orientation, technology integration, and software and tools. All these skills are transferable to finance, and I am confident that I can excel in this field.

Digital Accessibility Specialist - Info Asset Management Solutions LTD - Wandsworth, London

(2024-01 - 2026-01)

Achievements and responsibilities

• Accessibility Audits - Conducting accessibility audits of websites, mobile applications, and digital content to identify compliance issues and recommend solutions.
• Remediation and Consultation - Working with design, development, and content teams to implement accessibility fixes and provide guidance on best practices for creating accessible digital experiences.
• User Testing and Feedback - Coordinating user testing with individuals with disabilities to gain insights into usability issues and to validate the effectiveness of accessibility features.
• Documentation and Reporting - Maintaining documentation of accessibility issues, audit results, and remediation efforts. Prepare reports for stakeholders on accessibility compliance and progress.
• Regulatory Compliance - Staying informed about legal requirements and industry standards related to accessibility, ensuring the organisation remains compliant with applicable regulations.
• Collaboration and Advocacy - Collaborating with cross-functional teams to advocate for inclusive design and accessibility. Act as a resource for questions and support related to accessibility.
• Continuous Improvement - Keeping up-to-date with the latest accessibility trends, tools, and techniques, and apply this knowledge to improve the accessibility of the organisations digital products and services.

IT Support Technician - Info Asset Management Solutions LTD - Wandsworth, London

(2022-06 - 2023-12)

Achievements and responsibilities

• Troubleshooting - Troubleshot operating systems, hardware and software problems to identify root causes and established and troubleshot network and data communications systems.
• Preparation and Installation - Prepared equipment for staff use, installing cables, operating systems, and software.
• Fault Testing - Completed investigations to check on reported errors, reproduce problems and trace faults and tracked computer system and network performance to identify root causes of issues.
• Updating Software - Installed new software for users and monitored version and patch update requirements.
• Customer Service - Answered user questions about hardware and software operation to help resolve problems.
• Understanding of Technical Documentation - Followed technical documentation for accurate installation, maintenance and repair work.
• Configuration - Acquired, set up and configured hardware and software to meet specific customer requirements.

A-levels - Engineering, IT - LTA (London) (2014-01 - 2016-01)

GCSE - Multiple subjects - LTA (London) (2009-01 - 2014-01)