Gloxinia Luis

A dedicated, hardworking and motivated Individual. My kind, caring and friendly nature makes me a great team player. I am a keen learner who enjoys rising to challenges and pushing myself to complete tasks to the highest possible standard. To explore new areas and work in a dynamic stable organisation which provides me the opportunity to improve my skills and knowledge to grow along with the organisation objective.

Receptionist/Administrator - Adelaide Medical Centre - Camden, UK

(2023-09 - 2025-10)

• Dealing with patient enquiries efficiently and courteously.
• Assists doctors, nurses, and patients.
• Schedules doctors' appointments for patients
• Maintains and keeps patient information confidential.
• Dealing with patient's prescription request and processing repeat prescriptions.
• Transferring calls as necessary.
• Knows how to give access to patient to online service account and the proxy access also.
• Requesting for patient repeat medication and dealing with medication queries.

Warehouse Operative (Picking Section) - Lloyds Warehouse

(2023-06 - 2023-09)

• Worked in the picking section, accurately picking and preparing orders for dispatch.
• Followed pick lists and met daily productivity targets.
• Ensured correct handling and labelling of items to minimise errors.
• Maintained a clean, safe, and organised warehouse environment.
• Worked efficiently as part of a team to meet tight deadlines.

Administrator - Hazeldene Medical Centre - Wembley, UK

(2022-05 - 2023-06)

• Knowledge about EMIS and Docman 10 software.
• Registering new patients.
• Filing and scanning clinical documents from hospitals and patients.
• Handling calls from patients and hospitals.
• Read-coding clinical documents from hospitals and private clinics.

Housing Officer - SBHL company - Heston Hyde hotel, Hounslow, London, UK; Continental Hotel, Hounslow, London, UK; Wembley, London, UK

(2021-03 - 2021-05)

• Registering them with GP, School & College.
• Making them involved in activities provided by the social workers (Care 4 calais).
• Reporting safeguarding, health problems and other issues to the Home Office.
• Providing food, clothing and other daily necessities to children and adults.
• Patient and ability to remain calm in stressful situations.
• Great problem-solving skill and the ability to adapt and act accordingly to situations.

Customer Assistant - Sainsbury's - Hayes, UK

(2019-11 - 2020-03)

• Developing strategies and plans for company support.
• Providing excellent customer service to the customers.
• Resolving grievances and customer queries
• Using and balancing the till
• processing card and cash transaction

GCSE - IT, Art, Media with English & Maths - Ealing Green College (2019-11 - 2022)

Higher Secondary School Certificate Examination - Arts Faculty - Goa Board of Secondary & Higher Secondary Education (2019-03)

Secondary School Certificate Examination - Goa Board of Secondary & Higher Secondary Education (2016-03)