Chiamaka Dim

Experienced and passionate Business Analyst with experience on projects across banking, consulting, and construction sector.

Experience in leading and delivery of different projects - digital transformation and digital products, process automation to help businesses improve processes, customer satisfaction, and cost efficiency. Adept in business requirements engineering, assessing the impact of system or process changes, eliciting and documenting business process flows and technical requirement analysis, design, and specification using structured methods and tools (e.g. UML, BPMN).

Experience in all phases of Software Development Life Cycle (SDLC). Expertise in facilitating and workshop sessions with excellent interpersonal and conflict resolution skills. A Solution driven professional with great interpersonal skills, excellent communication, and strong stakeholder management skills. A fast learner, eager to learn and take on new challenges.

Agile Business Analyst July 2022 – Jan 2023 Lloyds Banking Group

Responsibilities

• Worked with different stakeholders across the project team to analyse business processes, identified the key business issues and opportunities.
• Analysed huge set of data and drove insights from the gathered requirements.
• Organised workshops and focused groups to gather requirements from key stakeholders, validated the requirements and documented them in the appropriate folders.
• Mapped out the AS IS and TO BE processes using draw IO and analysed their gaps.
•  Used storytelling to map out customer’s journey, analysed their pains points and identified key areas for improvement.
• Identified, analysed, and wrote business problem statements, hypothesis and documented them appropriately.
• Worked closely with the product owner and other key stakeholders to prioritise requirements during sprint planning meetings.
• Document requirements and maintained product backlog, also tracked these requirements in terms of ‘to do’, in progress’ and ‘done’. Facilitated backlog refinement on a weekly basis to identify priorities, track progress of the team and opportunities.
• Maintained a seamless and constant communication channel between product owner and the development team. 
• Participated all sprint /scrum meetings (sprint planning, daily stand, sprint review, sprint retrospective meetings)

Key achievement

• Identified the root cause of the business problem and recommended solutions following analysis. 
• Increased customer satisfaction by improved one stop calls and calls being channelled to the right department, thereby reducing colleagues FTE

Agile Business Analyst March 2021 – June 2022 Tritek Consulting Ltd

Responsibilities

• Gathered requirements from key stakeholders through workshop, questionnaire, customers’ complaint, and journey in Smaply.
• Created and prioritise requirements in product backlog in effective co-ordination with the product owner. 
• Evaluated functional and non-functional requirements in the requirement catalogue and ensured accurate communication of requirement documentations to all team members.
• Ensured compliance with stakeholders’ expectations by organising meetings to give regular updates on the project’s progress.
• Drove positive business outcomes by conducting investigation on current business situation, gap analysis as well as documenting the ‘As-Is’ and ‘To-be’ processes using Visio and BPMN.
• Created business requirement and benefit review plan document to measure how the benefit of the project will be achieved and obtained its sign off.
• Increased project effectiveness by creating user stories and workflow as well as defining user acceptance criteria in Jira for the development team and utilising the use case diagrams with Lucid chart to depict the interaction between the various actors and system.
• Contributed in all Agile ceremonies and clarify queries concerning any user stories in sprint backlog.
• Worked closely with the product owner to manage the RAID log as well as met stakeholder’s expectations.
• Worked closely with the UX designer to create wireframes to give visual representation of the user stories and acceptance criteria to the developer using Balsamic.
• Supported testing in test plans and test scripts for conducting User Acceptance Tests 
• Supported users to carry out User Acceptance Testing

1.  
2. Key achievement 

• Created resource pack and manuals, arranged training sessions for users, and transitioned them into BAU.
• Developed a new system software which is also mobile adaptive to the company within budget and time. 
• Reduced customer’s complaint and increased customers satisfaction as well as productivity by 20%.

MSc in Real Estate – Sheffield Hallam University Sheffield

BSc Real Estate – Nnamdi Azikiwe University