Gour Sharma

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Customer and Trading Manger-Shift at Sainsburys (2025-01 – Present)

• Leading and supporting colleagues during daily store operations
• Managing shifts and ensuring smooth running of the store
• Delivering high standards of customer service
• Supporting stock management and replenishment
• Handling customer concerns and resolving issues professionally
• Ensuring health and safety standards are followed
• Assisting with achieving store targets and operational goals
• Working effectively in a fast-paced retail environment

Trading Assistant-Shift at Sainsburys (2023-11 – 2025-01)

• Stocking the sleves properly and up to the designated mark
• Unloading deliveries when needed
• Informing managers with dameged, torned, or less stock when needed
• Sprting out the selves and dressing that properly
• Helping others when i am donw with my work
• Bailing when needed
• Have clear conversation with the line managers about the stocks and any changes that needed.

Instore worker at Domino's (2023-11 – 2024-02)

• Prepares a variety of pizzas and other menu items.
• Measures ingredients required for specific items being prepared.
• Follows procedures for safe food preparation, assembly and presentation.
• Help with bagging and tagging orders
• Running food out to customers cars or delivery drivers
• Greets customers in person or via phone and takes order professionally and promptly.
• Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
• Avails chances to "up-sell" additional products
• Masters Point of Sale (POS) computer systems for automated order taking.
• Communicates clearly and positively with management and team members.
• Handles currency and credit transactions quickly and accurately.
• Builds loyal customers through friendly interactions and consistent appreciation.
• Resolves complaints promptly and professionally.
• Cleans, stocks and restocks work stations and display cases.
• Transfers supplies and tools between storage and work areas.
• Packs, weighs, and labels products as required.
• Ensures supervisor is aware of food shortages.
• Adhere with all quality standards, principles, guidelines and policies
• Perform other duties as assigned.

Warehouse Operative at Sainsburys Warehouse (2023-11 – 2023-12)

• Picking the things from their particular place
• Stack the products at their designated cages
• Making details and list of the things
• Achieving the targets
• Making product pallets
• Using MPT for unloading and loading the products

Bachelor of commerce – Punjabi university (2017)