Grace G

Friendly, reliable, and hardworking individual with experience in customer service, catering, hospitality, and administration. Skilled in communication, multitasking, and building positive relationships with customers through a professional and approachable attitude. Experienced in working both independently and as part of a team in fast-paced environments, with a strong willingness to learn and develop new skills.

Currently seeking a full-time opportunity to further develop new skills professionally and build a long-term career.

Barista - ESS Catering

(2025-04)

• Solely responsible for the day-to-day running of a private Starbucks in an Oil and Gas company.
• Developed strong independent working skills by confidently managing the counter alone.
• Preparing and serving drinks and food to customers.
• Delivering excellent customer service by maintaining a friendly, professional manner
• Demonstrated organisational and time management skills whilst working independently
• Consistently achieved high standards of cleanliness, service, and efficiency throughout daily operations, all whilst adhering to health and safety procedures.
• Developed strong communication skills by being the only server
• Built friendly relationships with regulars by upholding a positive, chatty and approachable attitude

Administration Assistant - Apex Industrial Chemicals

• Gained experience in office administration and professional working environments
• Developed organisational and administrative skills
• Learned new systems and responsibilities quickly
• During this time, I realised I was looking for a more fast-paced and busier environment to take on a wider range of responsibilities

Catering Assistant / Barista - Clarets Coffee Shop, Paul Lawrie Golf Centre

• Served customers and prepared food and beverages
• Built positive relationships with regular customers
• Maintained cleanliness and organisation within the café as part of health and safety procedures
• Worked effectively as part of a team in a busy environment filling in wherever needed.

Crew Member - McDonald's

Employed whilst studying in school

• Provided excellent customer service in a fast-paced environment
• Handled customer queries professionally and calmly
• Worked effectively as part of a team during busy periods and helped wherever needed.
• Trained new colleagues on stations and gave positive feedback.
• Developed strong communication, problem-solving, and teamwork skills
• Built confidence in dealing with members of the public both face-to-face and over a headset when taking orders.
• Developed problem solving skills throughout the busy periods.
• Successfully multitasked by taking orders on headset whilst also receiving payments at window during busy periods.
• Followed health and safety procedures to maintain a safe and hygienic working environment

Children's Party Assistant - Happy Campers

First occasional job as a young teenager looking to gain some experience

• Worked at children's parties providing face painting, glitter tattoos, and hair braiding
• Interacted confidently with children and parents in busy social environments
• Worked independently at smaller events, demonstrating responsibility and initiative
• Used creativity and communication skills to provide a positive customer experience

National 5 Qualifications (2021 - 2021)

Higher Qualifications (2022 - 2022)

Additional Qualifications (2023 - 2023)