Kaycee Vambe

Since completing my education in 2021, I have dedicated myself to a full-time role at McDonald's, where I have gained my customer service skills in various capacities. From engaging with customers face-to-face to managing interactions via intercom systems, I have thrived in high-pressure environments, particularly during the busy lunch and dinner rush hours. My commitment to excellence led to my promotion to Crew Trainer within my first year, where I was responsible for training new team members to uphold our standards of service.

I thrive in fast-paced working environments and are able to adapt to maintain service quality even under demanding conditions. My ability to stay motivated and meet tight deadlines has been demonstrated consistently throughout my time at McDonald's. Over the last almost 2 years, I have gained invaluable experience working as a Service Advisor at Volkswagen Aberdeen.

In this role, I developed strong customer service skills, ensuring a professional and welcoming experience for clients while efficiently managing service bookings, repairs, and warranty claims. I have enhanced my ability to communicate complex technical information in a clear and understandable way, helping customers make informed decisions about their vehicle maintenance. Working in a fast-paced dealership environment has strengthened my problem-solving abilities, time management, and teamwork, as I regularly liaised with technicians, parts departments, and management to ensure seamless service delivery.

I also gained hands-on experience with dealer management systems and improved my ability to upsell additional services while maintaining trust and transparency with customers. This role has significantly expanded my industry knowledge and customer relations expertise and keep my knowledge growing. I am excited about the opportunity to contribute to the team and continue delivering outstanding service to customers.

My diverse experience and strong work ethic make me confident in my ability to thrive in this role and make a positive impact.

Crew Trainer at McDonalds, Portlethen (2020-06 – 2024-05)

• Strong interpersonal and communication skills, with the ability to interact effectively with diverse individuals.
• Handled cash transactions accurately and efficiently, maintaining a high level of integrity and accountability.
• Collaborated with team members to maintain a clean and safe workspace, contributing to a positive work environment.
• Proven ability to multitask and prioritize tasks in a high-pressure environment.
• Attention to detail and problem-solving skills.
• Demonstrated leadership by training and mentoring new team members, ensuring they understood procedures, customer service standards, and workplace expectations. Took responsibility for guiding shifts, supporting colleagues under pressure, and maintaining consistent team performance in a fast-paced environment.
• Proficient in handling cash transactions and operating POS systems.

Service Advisor at Specialist Cars Volkswagen, Aberdeen (2024-05 – Present)

• Customer Service & Communication – Developed strong interpersonal skills by interacting with customers, understanding their concerns, and providing clear explanations of vehicle service and repair work.
• Technical Knowledge – Gained a solid understanding of Volkswagen vehicles, their maintenance schedules, and common mechanical issues to effectively advise customers.
• Sales & Upselling – Learned how to recommend additional services or products based on customer needs, contributing to revenue growth for the service department.
• Workflow & Time Management – Managed service bookings, coordinated with technicians, and ensured efficient scheduling to minimize customer wait times.
• Problem-Solving – Handled customer complaints and service disputes professionally, finding solutions that balanced customer satisfaction with business needs.
• Use of Dealer Management Systems (DMS) – Became proficient in software systems used for booking appointments, invoicing, and tracking service history. As well as Microsoft excel, word and docs.
• Collaboration & Teamwork – Worked closely with technicians, parts advisors, and management to ensure smooth service operations and high customer satisfaction.

National 5's, Highers, Advanced Higher in English, Maths, Music, Dance, French, Business – Mackie Academy, Stonehaven (2015-08 – 2021-06)