Grace Zy

I am excellent at working with other people to achieve a certain objective in time. I like working hard and I like the challenge of doing something in time. Then I like to working with people that I do not know because I am open to meeting new people and like getting to know them.

I enjoy learning from other people to help me improve and to make a better person. Takes on challenging new role role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Motivated

Assistant manager with 4 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Assistant manager - Giggling squid - Harborne, UK

(2021-04)

• Improved customer service by implementing new procedures and protocols.
• Managed daily operations to ensure smooth running of the shop floor.
• Streamlined store operations with efficient scheduling.
• Minimised inventory loss for improved profit margins.
• Handled stock control duties diligently preventing overstocking or shortages.
• Designed and implemented training to further develop staff based on business goals.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Created a positive work environment, resulting in higher employee morale.

Waiter - Sabai Sabai Thai restaurant - Birmingham, UK

(2018-01 - 2020-08)

• I'm serving food and drink to the customers.
• Handled payment transactions to guarantee smooth customer checkout process.
• Enhanced customer satisfaction by promptly attending to queries and requests.

Waiter - The Art kitchen - Warwick, UK

(2016-01 - 2018-12)

• I communicate to the customers in a professional manner.
• The Art kitchen in Warwick.

Foundation degree - culinary art management - University College Birmingham (2020-06 - 2020-06)

BIAB Level 3 NVQ Diploma - professional cookery (Prep and cooking) - University College Birmingham (2017-01 - 2018-01)

BIAB Level 2 NVQ Diploma - professional cookery (Prep and cooking) - University College Birmingham (2016-01 - 2017-01)

OCNWMR Level 1 Certificate - Progression - Worcestershire College