Jodie Potts

Passionate, reliable and ambitious person who has developed a mature and responsible approach to any role I undertake. Psychology graduate with 7 years of hospitality management experience, showcasing my ability to work with others to achieve a common objective.

Assistant Manager - The sunbeam Greene king

(2019-01 - 2026-01)

• Improved product recommendations and increased sales
• Drove business decisions and reduced operational costs
• Due diligence and food hygiene safety. Maintained 5* national food safety and 5* environmental health office ratings. ensuring all cleaning and stock rotation protocols were followed throughout each shift.
• Being organized and prepared for an extremely fast turnover between service for breakfast, lunch and evening service.
• Complaint handling- acknowledging the customers frustration and listening to the problem and finding the best suitable approach to resolving the issue
• Conflict resolution- diffusing conflict between customers assessing the situation, to ensure the safety of both the customers and the staff are of the upmost importance, then approach and calm the situation in a professional manner.
• Always maintaining the figure of 8 in the restaurant to minimize any complaints or any company breaches, eyesores, safety & licensing breaches
• Food and liquor ordering
• Building rotas to ensure we have effective deployment.
• Kitchen and food safety trained
• Ensuring allergens procedures are routinely followed with the up most importance.

Social media, event organizer, and reputation lead - The sunbeam

(2023-01 - 2026-01)

As part of my role as assistant manager I also undertook the roles of the social media manager running the social media platforms for the business. Including Facebook, TikTok and Instagram

• Organizing ad hosting events and charity days.
• lead on reputation, driving positive reviews while minimizing negative reviews and responding to any negative reviews and how to resolve any issues.

Staff Member - Dolces Italian wine bar and restaurant

(2018-01 - 2019-01)

• Delivering 5* service for fine dinning
• Waiting on tables from greetings to farewells
• Taking orders and delivering meals to the tables
• Allergy processes followed
• Cocktail making and barista trained
• Table presentation and service layout set out according to managers instructions

Kiosk team member and silver service - Bescot stadium

(2017-01 - 2018-01)

• Serving a high volume of customers on football matches
• Silver service trained for key events
• Stock rotation
• Complaint handling

BSc - psychology - Nottingham Trent University

MSc - Forensic & Investigative psychology - Nottingham Trent University

A-Level - psychology - Central sixth

A-Level - Sociology - Central sixth

A-Level - Biology - Central sixth

GCSE - English language - RSA Academy

GCSE - English literature - RSA Academy

GCSE - Mathematics - RSA Academy

GCSE - Spanish - RSA Academy

GCSE - Psychology - RSA Academy

GCSE - History - RSA Academy

GCSE - Sport - RSA Academy

GCSE - Biology - RSA Academy

GCSE - Chemistry - RSA Academy

GCSE - Physics - RSA Academy