Gurmeet Kaur

Interpreter and dental receptionist with extensive experience in facilitating communication and providing outstanding customer service. Proficient in consecutive and over-the-phone interpreting for Hindi, Punjabi, and Urdu, ensuring accurate exchanges in healthcare and business contexts. Experienced in managing administrative duties, payment processing, and data entry to enhance operational efficiency in dental practices.

Strong communication and organizational skills contribute to maintaining professionalism and confidentiality while improving client satisfaction.

Interpreter - Silent Sounds

(2025-07)

Freelance interpreter providing high-quality interpreting services for clients in healthcare, social services, and business settings.

• Skilled in facilitating clear and accurate communication between English speakers and Hindi, Punjabi, and Urdu speakers during phone calls, GP, and hospital appointments, and official meetings.
• Strong ability to adapt to different scenarios, ensuring messages are conveyed accurately while respecting tone, context, and meaning.
• Provide consecutive and over-the-phone interpreting in Hindi, Punjabi, and Urdu.
• Support patients and service users during GP visits, hospital appointments, and community services.
• Ensure accurate and culturally appropriate communication between clients and professionals.
• Maintain strict confidentiality in accordance with professional interpreting standards.
• Deliver reliable and responsive service as a self-employed interpreter for multiple clients.

Dental Receptionist - Smile Studios Heston & Richmond - London, Ealing, UK

(2022-10)

• Greeted persons entering the establishment to determine the nature and purpose of their visit.
• Collaborated with dental assistants, hygienists, and other dental staff to ensure patient satisfaction.
• Answered and managed incoming calls to schedule patient appointments, and confirm upcoming appointments.
• Received and processed payments for services rendered, including cash and credit transactions.
• Followed up with patients after dental procedures, scheduling post-treatment appointments, and addressing any concerns or questions.
• Managed and maintained office inventory of dental supplies, ordering and restocking as needed to support smooth daily operations.
• Assisted with patient registration and the completion of necessary forms, ensuring accurate and complete documentation for each visit.

Dental Receptionist - White House Dental Practice - London, Ealing, UK

(2021-08 - 2022-10)

• Ensured patient satisfaction and comfort by delivering exceptional customer service.
• Managed front-office tasks, including call handling, appointment scheduling, and payment processing.
• Maintained patient records with strict adherence to GDPR regulations and confidentiality standards.
• Assisted in resolving patient inquiries and concerns with professionalism.
• Coordinated incoming calls and confirmed bookings to streamline appointment setting.

Receptionist GP Practice - Northolt Family Practice - London, Ealing, UK

(2016-03 - 2017-12)

• Provided administrative and clerical support, including word processing, data entry, and other related tasks.
• Answered calls, transferred inquiries to the appropriate department, and relayed messages accurately.
• Assisted visitors, ensuring they were directed to the correct department or personnel.
• Assisted in resolving patient complaints, ensuring issues were addressed efficiently.