IT Operations, Support & Office Management
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With two decades of experience in IT Operations, Projects and Support, I have dedicated my career to empowering and safeguarding businesses. My expertise encompasses managing personnel, services, and processes, blending technical proficiency with customer engagement to effectively connect IT with business needs. I am a driven, diligent, and adaptable professional, known for my collaborative and approachable nature.
I have successfully led both small and large teams, thriving in high-pressure environments, whether working independently or as part of a group. My extensive experience includes interacting with clients across diverse industries, contributing valuable insights and skills that have significantly enhanced my previous positions. I am adept at managing Facilities-related issues and possess knowledge of various technologies beyond traditional IT, including CCTV, Access Control, Fire and Intruder alarm systems, UAV technology, and Smart home/business systems.
Global IT leader with over 20 years’ experience managing technology operations, infrastructure, and support across hospitality, creative industries, financial services, and corporate environments. Proven expertise in building secure, scalable IT estates, leading global support teams, and delivering executive-level and live event technology.
Recently a Global IT Operations & Systems Manager at The Conduit, overseeing IT systems and infrastructure across multiple international sites (London, Oslo, Geneva, New York, Canada). Responsible for vendor strategy, disaster recovery, cybersecurity compliance, and optimising member and guest journeys across digital and in-person touchpoints.
Previous roles include IT leadership positions at CVS Group, Avant Arte, Bud Financial, and Rapha Racing, with a track record of scaling IT functions, deploying enterprise systems, and implementing ITIL and cybersecurity frameworks. Managed major migrations, service desk transformations, and smart building technology projects.
Early career experience includes senior IT support roles at Olswang LLP, Rothschild, Clyde & Co, and Baring Asset Management, providing 24/7 VIP and executive support in high-pressure environments.
Skilled in managing cross-functional teams, complex vendor ecosystems, and global technology rollouts, with a reputation for problem-solving, resilience, and delivering seamless experiences for both users and executives.
ITIL & Agile project management skills
