Customer Advisor - Domestic & General - Remote
(2025-01)
- Exceeded individual KPIs, CSAT targets, and quality benchmarks in a high-volume inbound contact centre environment
- Ensured full compliance with FCA, DPRF, and data protection regulations across all customer interactions
- Coached new team members on policies and liaised with underwriting, technical support, and QA to progress cases
Customer Advisor - Three - Leicester, UK
(2024-01 - 2025-01)
- Drove upsell and cross-sell of mobile plans, devices, and value-added services to boost commercial performance
- Resolved billing, network, and service complaints efficiently, maintaining high customer satisfaction scores
- Managed accounts and processed transactions accurately using CRM tools and proprietary internal systems
Retail Guide - EE - London, UK
(2022-01 - 2024-01)
- Delivered tailored telecoms solutions by analysing customer needs, driving revenue growth and market share for EE
- Built long-term customer relationships as a trusted advisor, articulating value propositions to outperform competitors
- Tracked individual and team KPIs through defined sales targets, contributing to consistent performance improvement
Sales Negotiator Internship - RB LTD - London, UK
(2023-01 - 2023-12)
- Managed end-to-end sales negotiations, property viewings, tenant vetting, and issue resolution in a commission-driven role
