Hannah Gough

Dynamic Office Administrator with over 6 years of comprehensive experience in optimising office operations and enhancing project support. Expert at managing executive schedules, event organisation, and compliance with regulatory standards. Proficient in invoicing software and adept at fostering exceptional team performance through effective coaching and training.

Committed to driving operational efficiency and delivering outstanding customer service in fast-paced environments. Ready to leverage a diverse skill set to contribute to organisational success in an administrative leadership role.

Scheduling/ Closedown Specialist at Cameramatics (2025-10 – Present)

Cameramatics is a telematics company that oversee hardware and software for vehicle and road safety. At Cameramatics I organiser the CRM system (Salesforce) to make sure the job has been completed to a high standard and that all paperwork and job details are completed. My daily duties include but are not limited to;

• Raising POs
• Placing Orders
• Scheduling engineer visits
• Client PO requests
• Warranty checks
• Attention to detail
• Telephone calls
• Project support
• Spreadsheet management
• Technical checks

Office Administrator/ Director PA at M&P Fire Protection LTD (2023-01 – 2025-10)

Oversee office operations and provide project support

• Answering the phones
• Responding to company emails
• Ordering PPE and office equipment
• Manage director's travel schedules and meeting arrangements
• Organise company events, including seasonal parties
• Invoicing on Sage 50 and 200
• Company vehicle management (schedule MOTs, sort PCNs, keep DVLA summary up to date)
• Fire Warden- weekly, monthly, annual fire compliance and internal audit
• First Aider
• Scheduling courses / training for all staff (IPAF, FIRST AID, H&S, CONFINED SPACES and many more)
• CSCS card applications and updates
• Logging IT issues
• Company recruitment and onboarding
• Office Health and Safety compliance
• Hotel and Travel organisation (National and International)
• Accreditations
• Client PQQs
• Holiday management
• General office maintenance and up keep
• Project support (Site Audit paperwork, client communication and subcontractors onboarding/ compliance)

Installations and Service Manager at Visiontrack (2021-01 – 2023-01)

Managed team of 12 schedulers, overseeing installations and service repairs.

• Coordinated schedules for 14 engineers, ensuring timely customer service.
• Conducted staff coaching, training, and onboarding for new hires and subcontractors.
• Handled customer communications, invoicing, and equipment orders.
• Analyzed KPIs and operations reports to drive departmental efficiency.

Retail/ Office Manager at Specsavers (2019-02 – 2021-01)

I Managed retail and office operations at Specsavers nationwide.

• Delivered exceptional customer service and handled phone inquiries efficiently.
• Oversaw cash management, banking, and invoice processing.
• Coordinated staff schedules, training, and performance evaluations.
• Maintained accurate records and ensured compliance with GDPR regulations

DUAL SITE MANAGER at STEAMER TRADING COOKSHOP (2017-02 – 2019-01)

Oversee daily operations for dual sites, ensuring efficiency and productivity.

• Coach and train approximately 8 new managers, fostering leadership skills.
• Recruit and manage payroll for 25 staff, maintaining accurate records.
• Analyze data and compile reports to evaluate KPI performance, ranking top 5 out of 39 stores.
• Support district manager initiatives across Brighton, Guildford, Brentwood, enhancing store performance.

ASSITANT STORE MANAGER at Pandora Jewelry (2016-09 – 2017-02)

Managed daily operations to enhance customer experience.

• Trained and developed staff to achieve sales goals.
• Implemented visual merchandising strategies to optimize store presentation.
• Analyzed sales data to inform inventory decisions.
• Collaborated with management to drive promotional campaigns

ASSISTANT MANAGER at LAURA ASHLEY ORPINGTON (2015-07 – 2016-09)

Managed store operations in job share role for 7 months.

• Handled customer financial transactions, including credit card openings.
• Collated data and reports during weekly administration day.
• Coached and trained staff to enhance performance.
• Oversaw payroll for approximately 35 employees and conducted commerciality training.

OPTICAL ASSISTANT CERTIFCATE 4 ODA at SPECSAVER HEREFORD AND MAIDSTONE (2011-11 – 2015-07)

Assisted customers in selecting appropriate eyewear.

• Conducted preliminary vision tests to assess visual acuity.
• Maintained inventory and organized merchandise displays.
• Collaborated with optometrists to ensure accurate prescriptions.
• Provided excellent customer service to enhance client satisfaction.

CASHIER TO CHECKOUT MANAGER at MORRISONS (2005-09 – 2011-11)

Managed daily cash operations and ensured accurate transactions.

• Trained and supervised team members for optimal performance.
• Implemented customer service enhancements to improve satisfaction.
• Analyzed sales data to identify trends and inform inventory decisions.
• Maintained compliance with company policies and procedures.

A Level in Health and Social Care – HEREFORD COLLEGE OF TECHNOLOGY (2005 – 2006)

GCSE in 10 Subjects – BISHOPS OF HEREFORD BLUECOAT SCHOOL (1999 – 2004)