Hannah Smith

Customer care operations manager

Talent

Pontefract, WakefieldMember since 26 June 2024

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About

I am a confident and enthusiastic individual, looking to seek employment in a position that allows me to utilise my current skills and knowledge, whilst being able to further these skills and gain new ones, in a fast-paced environment.

Experience

Sept 2017 Customer Care Colleague

Barclays Bank- Castleford, Doncaster & Barnsley

Providing a friendly & professional service, with personalised attention to customers.
Good knowledge or banking regulations & compliance matters, adhering to security procedures for the protection of cash in a high-risk environment.
Balancing tills, ATMs & branch cash daily, with high cash volumes with a very low error rate.
Able to deal with a busy environment whilst still delivering exceptional customer service through both face to face and telephone queries.
Received a regional award for the contribution to operations guidance and a high standard of health and safety adherence in branch.

July-Sept 2023 Customer Care Operational Manager (3 months secondment)

Barclays Bank- Dewsbury

Taking responsibility for managing risk & control in a busy bank.
Understand legal and regulatory procedures and documents.
Ensure adherence to health and safety standards.
Provided training and guidance to support a team of colleagues to succeed in a demanding environment.
Monitor and analyse key performance indicators to identify areas of improvement.
Passed a quality assurance audit at the branch- no areas of improvement were identified, showing excellent adherence to market & legal requirements.

Education

BA Hons 2:1 Business & Finance

University of Lincoln

Key skills gained

Highly developed analytical skills, with the ability to balance a heavy workload & prioritise accordingly
High standards of written and verbal communication skills through the production of essays,

reports, and presentations.