Hari Murugan

Detail-oriented Specimen Reception and Administrator with 4+ years of experience across NHS pathology, healthcare administration, and customer-facing operations in the UK and India. Skilled in specimen accessioning, Laboratory Information Management Systems (LIMS), patient record management, data accuracy, documentation, regulatory compliance, and delivering efficient administrative support in fast-paced environments. Proven ability to coordinate high-volume workflows, maintain confidentiality, improve operational efficiency, and collaborate effectively with multidisciplinary teams to ensure accurate, timely, and high-quality service delivery.

Committed to supporting healthcare organisations through strong organisational skills, attention to detail, excellent communication, and a patient-first approach.

Specimen Reception and Administrator - Synnovis | Guy's Hospital - London, UK

(2025-01)

• Coordinated the end-to-end receipt and registration of 700+ patient specimens daily using the Laboratory Information Management System (LIMS), to verify patient demographics, sample integrity, and test requests, improving processing accuracy for biomedical scientists and clinical laboratory teams.
• Administered specimen accessioning, barcode verification, and electronic request matching to maintain full compliance with UKAS ISO 15189 and NHS laboratory quality standards, reducing specimen discrepancies by 18% and supporting timely diagnostic services for hospital clinicians.
• Collaborated with pathology departments, hospital wards, GP surgeries, and courier services to investigate rejected or incomplete samples, resolving documentation and transportation issues through LIMS workflows and ensuring uninterrupted laboratory operations for patients and healthcare providers.
• Generated laboratory documentation, managed confidential patient records, and processed urgent and routine requests in accordance with GDPR, NHS information governance, and standard operating procedures, strengthening audit readiness and supporting multidisciplinary healthcare teams.
• Streamlined daily specimen reception workflows by monitoring turnaround priorities, coordinating high-volume sample distribution, and maintaining accurate electronic records using Microsoft Excel, Outlook, and LIMS reporting tools, contributing to consistent service delivery across multiple pathology disciplines.

Front of House Member - Fuller's Pub - United Kingdom

(2023-09 - 2024-12)

• Delivered front-of-house customer service for 200+ guests during peak trading periods, using electronic POS systems to process food and beverage orders, maintain billing accuracy, and provide an efficient dining experience for customers.
• Managed reservations, customer enquiries, and table allocations to optimise seating capacity and reduce waiting times, supporting restaurant operations while collaborating with kitchen and bar teams during high-volume service periods.
• Processed cash and card transactions through integrated EPOS platforms, reconciled daily till balances, and maintained compliance with company cash handling procedures, contributing to accurate financial reporting for management.
• Supported stock replenishment, food safety checks, and venue presentation in accordance with Food Hygiene Regulations and Health & Safety standards, ensuring operational readiness and a welcoming environment for guests.
• Assisted supervisors with opening and closing operational procedures, coordinated service priorities during busy shifts, and resolved customer concerns professionally, helping maintain high customer satisfaction and positive guest feedback.

Administrative Assistant - Tata 1mg - India

(2021-08 - 2023-12)

• Supported administrative operations for pharmacy and healthcare teams by maintaining electronic records, scheduling appointments, and processing healthcare documentation, improving record accuracy and ensuring timely coordination across internal departments.
• Organised and validated 1,500+ customer and operational records monthly using Microsoft Excel and internal CRM platforms, to minimise data inconsistencies and support reporting requirements for operations managers and customer support teams.
• Coordinated vendor communications, procurement documentation, and invoice processing to ensure accurate administrative workflows and timely completion of operational activities across multiple business functions.
• Prepared reports, maintained confidential records, and monitored document compliance using Microsoft Office applications, enabling efficient information sharing and supporting management decision-making across administrative teams.
• Responded to customer and stakeholder enquiries through email and telephone communication, resolving administrative requests promptly while maintaining service quality standards and protecting confidential healthcare information.

Master of Science - Biotechnology - University of Greenwich (2024) London, UK

Bachelor of Science - Chemistry, Botany, Biotechnology - St. Joseph's College (2018) India