Hayley Magill

Experienced customer service and operations professional with over 15 years' experience in fast-paced, customer-focused environments. Currently an Assistant Manager with Greene King, with strong experience in customer service, bookings, team supervision, cash handling and banking, shift management, events and day-to-day operations. Friendly, organised and confident communicating with customers and colleagues, resolving problems and prioritising competing demands.

Now looking to transfer this experience into a customer support, reservations, bookings, administration or operations role, ideally in a hybrid, remote or office-based environment.

Assistant Manager - Greene King - London

(2024-10)

• Manage the venue and team during shifts, maintaining smooth day-to-day operations and high customer-service standards.
• Handle customer enquiries, dining reservations and service issues professionally.
• Coordinate staff, delegate responsibilities and manage busy periods.
• Complete opening/closing procedures, cashing up and banking.
• Maintain brand standards, use Aztec and Zonal systems, and assist with social media and business posts.

Bar Supervisor / Manager - Punch Taverns - London

(2024-01 - 2024-10)

• Supported day-to-day operations in a busy three-floor venue hosting parties, corporate events and club nights.
• Supervised staff, coordinated busy shifts and managed opening and closing procedures.
• Helped oversee bookings and events, communicating with customers and corporate clients.
• Worked with kitchen and front-of-house teams to coordinate food and beverage service.

Wedding Bar & Waiting Staff - Klose & Soan - London

(2021-07)

• Provide professional guest service at weddings and private events, including bar set-up, drinks, canapes and table service.

Arcade Supervisor - Racing Bug - London

(2021-09 - 2023-12)

• Supervised a busy remote-controlled racing and arcade venue, supporting customers and resolving queries.
• Assisted with VIP bookings and corporate events while maintaining an enjoyable customer experience.

Bar Supervisor - Corfu

(2017-06 - 2019-09)

• Helped run a busy seasonal bar, supervised team members and delivered customer service in a high-volume tourist environment.

Bar Manager - The Crows Nest - Crystal Palace

(2016-07 - 2017-04)

• Managed day-to-day operations, opening/closing, stock and orders, events, private parties and staff supervision.

Team Leader - Mitchells & Butlers - Blackheath

(2015-12 - 2016-07)

• Supervised shifts, completed opening/closing and cashing up, managed stock/orders and coordinated service with kitchen staff.

Team Leader - Mitchells & Butlers - Crystal Palace

(2014-06 - 2015-12)

• Supported rotas, stock management, shift leadership, opening/closing and cashing up in a busy venue.

Bar Staff / Key Holder - The One Bar

(2013-05 - 2014-04)

• Worked as part of the bar team with additional key-holder responsibilities.