Heavenn Grant
Security and Customer Service Professional
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About
I am a motivated and reliable individual seeking employment in the security and customer service sectors. I possess hands-on experience in customer facing, cleaning and security roles. I would also describe myself as having strong communication skills and a solid educational background. Allowing me to be able to communicate effectively and relay information effectively.
Experience
Security Concierge (Nights) at Portal Security (Tura) (2026-02 – Present)
- Carrying out patrols.
- Aiding and assisting residents with queries or security concerns.
- Relaying important information about the building or residents to managers/day staff.
- Taking bins out.
- Reporting any suspicious activity or incidents.
- Liaising with authorities in the event of theft or serious incident.
- Communicating with emergency contractors.
- Ensuring handover sheets are completed.
Door Supervisor at Professional Security (Carousel) (2025-09 – 2026-07)
- Keeping the floors I am assigned to safe by spotting any antisocial behaviour
- Escorting out and ensuring the safety of highly intoxicated or vulnerable persons
- Monitoring belongings
- Locating and confiscating illegal substances
- Helping de-escalate high tension situations
Event Steward at Leeds Caribbean Carnival (2025-08 – 2025-09)
- Ensuring the safety of the troops and trucks
- Crowd control
- Monitoring behaviour and being readily available to answer questions from the public
Cleaner at AirBnb (2024-07 – 2024-10)
Responsible for maintaining cleanliness and hygiene standards in Airbnb properties. Worked independently and managed time effectively. Ensured guest satisfaction through attention to detail and reliability.
Sales Assistant at Card Factory (2022-11 – 2023-06)
- Assisted customers with purchases and maintained store presentation.
- Handled cash and performed cash runs to bank
- Assisted with stock replenishment and store displays
- Cleaning duties on shop floor
- Arranging stock in stockroom
Cashier Sales Assistant at NK Ruban Stores (2021-11 – 2022-02)
- Handled cash transactions and provided excellent customer service
- Used cctv in order to monitor antisocial behaviour in the shop
- Assisted with stock replenishment and store displays
Education
Level 3 Extended Diploma in Music Production – Newark College (2021 – 2023)
Level 3 Diploma in Creative Media – Newark College (2021 – 2023)
Secondary School – Combermere Secondary School - St Michael (2019 – 2021)
