Heya Islam

MBA student based in London with UK customer-facing hospitality experience and a background in MBA. Skilled in customer service, communication, teamwork, and handling fast-paced environments. Fluent in English, Bengali, Hindi, and Urdu. Seeking entry-level roles in customer service, reception, admissions, administration, recruitment support, or people operations.

Waitress & Floor Staff at Mumbai Fusion (2025-03 – 2026-03)

Deliver friendly and efficient customer service in fast-paced restaurant environment. Take orders accurately, manage table service, and support smooth front-of-house operations. Resolve customer requests calmly and professionally.

• Served 50+ customers per shift
• Managed cash/card payments
• Helped maintain high customer satisfaction
• Trained new staff

MBA – Ravensbourne University (2025-01 – 2026-01)

BSc in Computer Science – North South University Bangladesh (2019 – 2024)

A Levels – Scholastica School Bangladesh (2019)