Newcastle upon Tyne, Newcastle upon TyneMember since 10 September 2023
·
Hire this person
Send a job offer directly to this candidate
About
Strategy focused and data driven demonstrated history of working in the real estate, Telecom industry, logistics with more than 12+years of progressive experience in customer relationship management, Account Management, Sales and Support.
Worked as a Customer Success Manager for Mid-Market, Commercial and Enterprise Clients, building customer satisfaction index, experience and showcasing product value. I have experience in escalations process/project management, improving customer satisfaction /experience and strategy .
I have been responsible for driving revenue growth, developing 360 degree relationship and finding new business to increase profitability . also I have helped organizations improve business by breaking down customer journeys and applying insights to increase revenue and reduce churn .
Liaison between the customer and internal teams ( support , sales, and Marketing ) and worked with customers to host kick off meetings , created and managed timelines , trained clients on back end tools and acted as the single point of contact .
Experience
I am currently working as a Customer Service Assistant with Found ever Newcastle ,UK on its OVO Energy Campaign . My start was 11th April 2023.
I worked with Sitel Group from June 2021 to June 2022 in United Kingdom as a Customer Service Advisor. I worked with Sitel Group from March2020 to June 2022 in United Kingdomas a Customer Service Advisor in Covid 19 Campaign
I worked with Magnum Group a real estate Developer in Ghaziabad with a Company name M/S RMS Builders Pvt Ltd in Meenakshi Garden ,Delhi, India as an Manager- Customer Service fromApril 2015 to January 2020.
I worked with Spaze Group a Gurgaon real estate developerfrom June 2014 to March 2015 as an Assistant Manager- CRM .
I also joined with Orris Group a real estate developer from February 2014 to June 2014 as an Assistant Managerin CRM.
I Joined Vatika Group a real estate developer in Gurgaon as an Executive Office Coordinator in May 2012 and get promoted to Executive -Customer Service and worked till March 2014.
I Joined Aerens Gold Souk Pvt Ltd in Gurgaon in the month of October 2010 and worked till February 2012 as an Executive Assistant.
I also worked with Eagle Logistic Company in Delhi from October 2006 to September 2010 as an Executive Assistant
Education
I have accomplished my Master degree as M.Sc in Business with Marketing Management with advanced practice 2 year programme from Northumbria University , Newcastle Upon Tyne, United Kingdom in January 2022 with first Division as 67%. .
