Kieran Paton

Customer service specialist with strong experience managing high-volume enquiries, resolving complex cases within strict SLA's, and supporting clients with clear, empathetic communication. Skilled in data accuracy, problem-solving, and building positive relationships with customers, colleagues, and stakeholders. Confident working with CRM systems, MS office, and structured processes to deliver efficient, compliant service.

Customer Service Expert at Teleperformance (2025-11 – Present)

Processed client requests and case updates within strict SLAs, ensuring accuracy and compliance.

• Processed client requests and case updates within strict SLAs, ensuring accuracy and compliance
• Managed high-volume inbound and outbound communication via phone, email, and secure messaging
• Built positive relationships with clients by providing clear, empathetic support and resolving queries efficiently
• Investigated and resolved complex issues using structured processes and sound decision making
• Used CRM systems and government databases to update records, process information, and maintain data accuracy

Delivery Driver at Reload Logistics (2024-08 – 2024-09)

Managed time-critical routes and prioritized tasks to meet daily delivery targets.

• Managed time-critical routes and prioritized tasks to meet daily delivery targets
• Maintained accurate records and ensured professional communication with customers
• Demonstrated strong organizational skills and reliability in a fast-paced environment
• Performed safety inspections to maintain delivery standards

Bus Driver at Arriva (2021-08 – 2023-02)

Provided excellent customer service to diverse passengers, resolving queries calmly and professionally.

• Provided excellent customer service to diverse passengers, resolving queries calmly and professionally
• Maintained safety, punctuality, and compliant with regulations
• Built rapport with regular passengers and contributed to a positive customer experience

Barista at Carnival House (2020-01 – 2021-06)

Prepared high-quality coffee and beverages in a café setting.

• Prepared high-quality coffee and beverages
• Maintained a clean and welcoming café environment
• Provided knowledgeable service on coffee blends

Waiter at Chilton Pub & Grill (2016-01 – 2016-12)

Delivered attentive service to customers in a pub and grill establishment.

• Delivered attentive service to customers
• Maintained dining area cleanliness
• Managed transactions for a smooth checkout process

Certificate of Higher Education in Personal Training & Sports Development – Sunderland College (2018-01 – 2018-01)

GCSEs in Maths, English, Science, IT, Sport – Houghton Kepier Sports College (2013-01 – 2013-01)