Ian Moody
IT Technical Support
Hire this person
Send a job offer directly to this candidate
About
Technical support specialist with 20+ years’ experience working in technical / environment support teams within IBM.
Has excellent all-round technical & problem determination skills & strives to provide a first-class service to customers. Is enthusiastic & always looking to develop new technical skills & gain experience. A meticulous, patient, pro-active & a good team player who works well with both onshore & offshore teams. Has flexibility to work late & at weekends to get the job done.
Experience
Build, support, maintenance of Microsoft Windows operating systems & server hardware – Domain, Active directory, DNS server
Build, support, maintenance of AIX server software & hardware.
Provisioning & administration of servers and services using the Cloud (IBM).
HP Quality Center installation, maintenance & technical support.
User administration incl. IBM Tivoli Identity Manager (TIM)
HCL Domino server build, maintenance & user administration, L1 technical support.
Server backup & recovery incl. IBM Tivoli Storage Manager (TSM), Windows Server Backup.
Programming in Visual Basic, Windows scripting & batch.
Tripwire File Integrity Manager (FIM) installation, maintenance & L1 technical support
Printer installation & configuration & L1 technical support
Asset & license management / support (incl. Centennial, Tivoli TAD4D products)
Security compliance audit & assurance (IT Security policy)
Creation & maintenance of process documentation.
Test service manager, Team Lead – cover for management.
Mentor & trainer for IBM apprentices.
Administrative – Word, Excel, Box, Teams, Outlook, PowerPoint.
Education
1997-1999 Southampton City College - BTEC National Diploma in IT
1996-1997 Link Training/JHP - NVQ Level 2 in IT & FTA/NVQ Level 1 in “Working with others”
1996-1996 Southampton ITeC - GNVQ Level 2 in Computing & Electronics
