Leanne Martin

Personable and customer-focused professional with experience delivering premium guest experiences, retail service and personalised customer interactions in internationally recognised brands. Confident at engaging with customers from diverse backgrounds, understanding their needs and creating memorable experiences through attentive service and strong communication. Experienced in retail operations, stock presentation, team supervision and resolving customer queries, with a track record of stepping up to responsibility quickly.

Brings a polished, approachable manner, excellent attention to detail and a genuine passion for helping customers feel valued.

Supporting Artist at HBO, Universal Pictures, BBC Studios & Apple Studios (2019-04 – Present)

• Worked professionally across a range of film and television productions, adapting to different environments and production requirements.
• Maintained a highly professional and positive attitude during long working hours and challenging conditions.
• Worked alongside cast and crew, following direction and maintaining strong professional standards.
• Used confidence, initiative and adaptability to respond positively to changing requirements.
• Developed strong awareness of presentation, professionalism and teamwork within high-profile environments.

UK Cultural Representative at Walt Disney World – Epcot (2025-05 – 2026-05)

• Delivered exceptional customer service to Disney standards, creating memorable experiences for guests from around the world.
• Built rapport with customers through engaging conversation, storytelling and personalised interactions.
• Assisted customers purchasing Disney merchandise and arranged deliveries to international destinations.
• Maintained high standards of stock availability, shop presentation and product displays within the UK Pavilion.
• Used initiative to identify opportunities to make guests' visits more special, including arranging additional support for guests requiring particular attention.
• Worked in a fast-paced, international environment where attention to detail, professionalism and a positive attitude were essential.

Duty Manager at Everyman Cinema (2024-01 – 2025-04)

• Overseeing smooth running and operation of venue, managing logistics of screen timings with kitchen and staff to ensure guests receive a superior cinema experience.
• Motivating and supporting team to provide slick service, find confidence in their abilities and take pride in achieving a seamless experience for guests.
• Supervised busy screenings, managing bar, kitchen and running of food and drinks to screens in a timely and efficient manner.
• Greeting guests, waiting tables in lounge, cleaning screens, opening and closing venue.
• Preparing hot and cold drinks, desserts and cocktails.

Tour Guide, Retail Supervisor & Duty Manager at Oxford Castle (2022-05 – 2023-01)

• Promoted to Duty Manager within six weeks, demonstrating strong performance, initiative and leadership potential.
• Delivered engaging one-hour tours, building rapport with visitors through storytelling, humour and confident communication.
• Supervised the gift shop, managing and motivating staff, monitoring stock and maintaining attractive product displays.
• Recorded sales figures, prepared daily reports and supported the smooth running of retail operations.
• Handled customer queries and complaints professionally, using diplomacy and problem-solving skills to achieve positive outcomes.
• Managed opening and closing procedures, banking, administration and training new starters.
• Proactively delivered excellent customer service, personally receiving five-star reviews on TripAdvisor.
• Hosted overnight ghost hunts, providing personalised hospitality and creating memorable experiences for guests.

Entertainer at Alton Towers Resort (2021-03 – 2021-10)

• Engaged visitors of all ages through live shows, activities and interactive experiences.
• Used acting, improvisation and communication skills to create enjoyable and memorable customer experiences.
• Adapted quickly to changing environments, weather conditions and daily requirements.
• Collaborated with colleagues to develop and deliver entertaining shows at short notice.
• Built strong team relationships and contributed ideas to improve audience engagement.

Interactor at Warner Bros. Studio Tour London - The Making of Harry Potter (2019-09 – 2020-05)

• Delivered engaging presentations and guided visitors through the tour, regularly speaking to groups of 100+ people.
• Created memorable visitor experiences through storytelling, authentic conversation and detailed demonstrations.
• Personalised visits through birthday and celebration gifts, VIP privileges and front-of-line passes.
• Assisted with special events, supporting film crews and talent while helping maintain schedules and resolve issues.
• Demonstrated excellent communication, confidence and initiative in a busy visitor attraction.

UAL Level 3 Extended Diploma in Performing and Production Arts – West Suffolk College

GCSEs – King Edward VI Upper School