Ionela Miftode
Customer-focused Retail, Customer Service & Administrative Professional
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About
Customer-focused Retail, Customer Service & Administrative Professional with 12+ years of experience across retail, hospitality, and office-facing environments. Highly dependable and organized, with a strong reputation for delivering excellent service, accurate transaction handling, and maintaining ambitious standards of presentation and compliance. Currently completing Business Administration Level 2, strengthening administrative, communication, and organisational skills.
Experience
Business Administration Level 2 Student - Career & Professional Development
(2025-09 - 2025-12)
Completing Business Administration Level 2, strengthening organisational, communication, and office-based skills. Participating in webinars, community activities, and personal development initiatives. Building knowledge relevant to retail supervision, administration, and customer-focused roles.
General Assistant - Londis Supermarket - Aveley
(2019-03 - 2021-09)
Delivered friendly, efficient customer service in a busy convenience retail environment. Operated POS systems accurately, handling cash and card transactions. Replenished stock, rotated products, and maintained clean, well-presented displays. Ensured shop floor safety, cleanliness, and compliance with store standards. Supported colleagues during peak trading periods to meet daily targets.
General Assistant - BaxterStorey - London
(2014-10 - 2017-07)
Provided welcoming service to customers and corporate clients. Assisted with stock management, food presentation, and hygiene compliance. Attended regular health, safety, and customer service training. Contributed to maintaining high service standards in a professional catering environment.
Sandwich Maker / Barista / Porter - Ideal Sandwiches Bar - London
(2011-06 - 2014-10)
Managed multiple responsibilities including food preparation, customer service, and cleaning. Processed sales efficiently while maintaining food safety standards. Supported team operations to ensure smooth daily service.
Customer Service Representative - La Pasta Restaurant - London
(2009-04 - 2011-06)
Delivered attentive table service and managed customer enquiries. Managed bookings and telephone communications. Ensured a positive dining experience through prompt and courteous service.
Education
NCFE Level 2 Certificate in Principles of Business Administration - Business Administration - North Warwickshire & South Leicestershire College (2025-01)
BSc (Hons) - Business & Hospitality Management - Anglia Ruskin University, London (2018-01 - 2022-01)
Business & Marketing - Economic College "Ion Ghica," Bacău
