Iram Kamal

Experienced sales assistant that thrives in fast-paced environments. Proven ability to meet company expectations to propel accomplishments while providing associates with the necessary tools to succeed. Key expertise in detail orientation and determination to maintain customer retention while driving sales. Ambitious and passionate professional willing to take on new challenges while adapting to business changes

IZIPIZI BATTERSEA POWER STATION – CARNABY ST. | SALES ASSISTANT | (December 2022 – September 2023)

• Former key holder for the store and ensured the relevant store opening/ closure procedure is actioned cashing up and reconciling the till system
• Gave a personal welcome to the customers
• Presented, and highlighted our products and our commitments
• Built customer loyalty through an authentic and personalised experience
• Made sure that customers were always stocked to satisfy the customers desires

• Engage closely with customers to address any queries they may have, welcome them in the fitting rooms, and operate the cash register, all with a view to offering an outstanding customer service
• Deal with products deliveries and shipments, stock the floor, create visual displays and perform cleaning duties to present an appealing and easy-to-shop environment
• Comply with store policies and procedures to ensure smooth operations and minimise loss
• Collaborate enthusiastically with all team members and offer to support them when needed to form a united high performing team
• Relay the voice of customers about products and services to company management to continue to make the business relevant for the customers 

• Opening and closing the Shop & the counter display
• Processing customer payments
• Addressing customer's complaints and inquiries
• Selling and Upselling Gelato & other products to our customers
• Providing advice and recommendations to customers
• Receiving, unpacking, and arranging new shipments from suppliers and vendors
• Assisting with shop audits

• Middlesex University (2022 – 2026)

• Leyton Sixth Form College (2020– 2022)

BTEC L3 Business |Studies

BTEC L3 ICT

• Eastlea Community School (2017 – 2018)