Irem Karaca

Results-driven administrative professional with 10+ years of diverse experience spanning hospitality management, sales, administratration, childcare business ownership, and English language education. Proven ability to lead teams, manage operations end-to-end, and deliver outstanding client experiences under pressure. Combines a Business Administration degree with hands-on entrepreneurial success — founded and grew a registered childminding service from the ground up.

Founder & Registered Childminder - Irem Childminder Services - Brighton & Hove

(2019-01)

Founded and independently operate a registered childminding business, managing all aspects including compliance, scheduling, client relations, and financial administration.

• Built and maintained a consistent client base through excellent service reputation and word-of-mouth referrals.
• Ensured full compliance with Ofsted regulations, safeguarding requirements, and health & safety standards.
• Managed invoicing, bookkeeping, and administrative records using digital tools.
• Developed tailored activity plans and learning environments for children across different age groups.

Sales & After Sales Coordinator - Authentic Stone - Brighton

(2024-01 - 2025-01)

Specialised in the sales of natural stone tiles and slabs, advising customers on product selection, specifications, and project suitability.

• Managed after-sales department, handling customer queries, complaints, and resolutions via phone and email.
• Delivered exceptional service to both end-user customers and B2B clients, maintaining strong relationships and ensuring satisfaction at every stage.
• Acted as a key point of contact between clients and internal teams, ensuring smooth order fulfilment and follow-up.

General Manager - Black Doors Cocktail Bar - Hove

(2022-01 - 2024-01)

Oversaw all daily operations of a busy cocktail bar, including staff management, stock control, supplier relations, and financial reporting.

• Recruited, trained, and managed a team of bar staff; fostered a positive work culture focused on performance and hospitality excellence.
• Implemented stock management systems that reduced waste and improved cost efficiency.
• Managed scheduling, payroll administration, and compliance with licensing and health & safety regulations.
• Consistently delivered high-quality customer experiences in a fast-paced, high-pressure environment.

Business Administration Intern - UHY Urbach Hacker Young International - Istanbul

(2014-01 - 2014-12)

Gained hands-on experience in a professional financial services environment.

• Supported office administration, document management, and internal reporting processes.

Telephone Operator / Lobby Ambassador / Front & Back Office Support - Crowne Plaza Old City - Istanbul

(2013-01 - 2013-12)

Delivered front-of-house services in a 5-star international hotel environment.

• Handled guest communications, lobby management, and supported both front and back office teams.
• Developed strong customer service, multitasking, and problem-resolution skills.

BA - Business Administration - Namik Kemal University (2013-01 - 2017-01)

Advanced English Language Studies - English Language - EC English Language Center & ISE English Language School (2017-01 - 2019-01)

English Preparatory Programme - English - Namik Kemal University (2012-01 - 2013-01)

Secondary Education - Ozdemir Sabanci Emirgan High School (2008-01 - 2012-01)