Isabel Guimaro

Experienced administrator with over 25 years of providing efficient administrative, customer service, finance, and operational support within engineering, manufacturing, and commercial environments. Highly organised, reliable, and detail-oriented, with extensive experience managing documentation, coordinating schedules, processing customer orders and invoices, maintaining accurate records, and supporting busy teams to ensure the smooth day-to-day running of business operations. A confident communicator with excellent customer service skills and a proven ability to build positive relationships with customers, suppliers, and colleagues.

Quick to learn new systems and technology, with strong IT skills and experience using AI tools to improve productivity and streamline administrative processes. Fluent in English and a native Portuguese speaker.

Planning & Scheduling Administrator / Senior Administrator - Microsystems (UK) Ltd

(2025-01)

Precision Engineering & Manufacturing

• Coordinate production schedules and workflow to support efficient manufacturing operations.
• Liaise with customers, suppliers, and internal departments to ensure projects progress smoothly and deadlines are achieved.
• Maintain production records, reports, and planning documentation.
• Monitor workloads, resource availability, and job progress while supporting day-to-day production planning.
• Assist with process improvements and maintain accurate business system data.

Production Administrator & Planner - Microsystems (UK) Ltd

(2014-01 - 2025-01)

Precision Engineering & Manufacturing

• Coordinated production schedules from customer order through to manufacture and delivery.
• Prepared and maintained manufacturing documentation, work orders, reports, and production records.
• Liaised daily with production, purchasing, engineering, suppliers, and customers to ensure smooth workflow.
• Updated company systems, monitored project progress, and maintained accurate records.
• Supported purchasing, inventory control, quality documentation, and production administration.

Finance & Sales Administrator - Microsystems (UK) Ltd

(2011-01 - 2014-01)

Precision Engineering & Manufacturing

• Processed customer orders, quotations, purchase orders, invoices, and job costings.
• Maintained customer accounts and financial records.
• Prepared reports and assisted with finance administration.
• Responded to customer and supplier enquiries via telephone and email.
• Provided administrative support across finance, sales, and production departments.

Receptionist & Administrator - Microsystems (UK) Ltd

(2008-01 - 2011-01)

Precision Engineering & Manufacturing

• Managed reception and acted as the first point of contact for customers and suppliers.
• Answered telephone calls, managed correspondence, and coordinated deliveries.
• Maintained filing systems, office records, and business documentation.
• Processed invoices, purchase orders, and general office administration.
• Supported managers and departments with day-to-day administrative tasks.

Customer Service & Sales Representative - Travel Jigsaw - UK

(2007-01 - 2008-01)

• Delivered high-volume customer support via telephone and email.
• Assisted customers with bookings, amendments, and problem resolution.
• Maintained excellent customer service within a fast-paced environment.

Human Resources Administrator - Americana, SA - Portugal

(2001-01 - 2007-01)

• Supported recruitment and onboarding activities.
• Coordinated employee training programmes.
• Processed monthly payroll administration.
• Maintained employee records and HR documentation.
• Organised company events and provided departmental administrative support.

Sales Representative - Replica - Portugal

(2000-01 - 2001-01)

• Built customer relationships and supported property sales.
• Managed client enquiries and sales administration.

Receptionist & Administrator - Santos e Ferrinho, Ltd - Portugal

(1999-01 - 2000-01)

• Managed front-of-house reception.
• Provided general office administration and customer support.
• Maintained records and office documentation.

Bachelor's Degree - Human Resources Management