Isabel Lamb

Customer Service Assistant

Talent

CarlisleMember since October 9, 2026

communicationorganisationcustomer serviceMoving & HandlingBasic Life SupportRio TrainingCare CertificateSmart Moves TrainingCatheter TrainingPhysiotherapy Stretches

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communicationorganisationcustomer serviceMoving & HandlingBasic Life Support

About

I am a highly motivated and hardworking 21-year-old who is passionate about supporting and meeting the needs of children and families, so that they have a high level of wellbeing, lead a healthy lifestyle and are able to access education. I am interested in the role of Therapy Assistant and would like to share my experiences in support of my application.

Experience

Customer Service Assistant - Moto Southwaite Services - Southwaite, Carlisle, Cumbria

(2023-05)

I am a Customer Service Assistant working at Costa Southwaite at Moto Services. I enjoy working face-to-face with customers. My role at Costa has allowed me to develop good organisational skills when preparing food and drinks and serving the general public. Working in this role has taught me the importance of good communication within the team and with customers. As a Customer Service Assistant I provide customer service, food and beverage assistance, and general facility upkeep.

Head Waitress - The Stone Inn - Hayton, Brampton, Cumbria

(2021-07 - 2026-09)

In my part-time work as a Waitress, communication and organisation are vital skills in a high-stress environment with constant deadlines. Working in this role has taught me the importance of good communication within the team and with customers. I understand the balance of taking direction from my line manager whilst ensuring that I use my initiative when appropriate.

My role in the restaurant has allowed me to develop good organisational skills when preparing food and serving the general public.

Bank Support Worker - Heathlands - The Laurie Brewis Trust - Carlisle, Cumbria

(2023-05 - 2026-08)

My role as a bank support worker at Heathlands involves working within a team to support clients with learning disabilities and physical/medical needs.

Creating a positive environment and being a good listener.
Providing personal care and practical assistance to vulnerable individuals.
Supporting clients to access activities both in the centre and in the community.
Helping clients to use mobility aids such as wheelchairs.
Providing intimate care and toileting support.
Helping with self-care skills such as eating and drinking.
Writing reports and updating patients' records.

Personal Care Assistant - Cumberland County Council (Scotby CE Primary School) - Scotby, Carlisle

(2023-09 - 2024-08)

As a Personal Care Assistant, I provided dedicated, one-to-one or small-group physical, medical and practical support to students with special educational needs, disabilities, or complex medical conditions, ensuring that social, emotional and developmental needs were met. I provided self-care support so that pupils could safely access the school environment and the curriculum.

Setting up equipment such as a Physio Supporting Stander Device, to support with medical needs such as daily physio stretches.
Working on exercises with pupils to support muscle tightness.
Demonstrating to patients how to use mobility aids such as wheelchairs.
Helping patients prepare for treatment (including helping with dressing and undressing).
Writing reports and updating patients’ records.
Supporting individuals with intimate care and toileting programmes.
Supporting groups of pupils with physical development programmes such as Smart Moves. This involved carrying out a baseline assessment, planning bespoke programmes alongside the SENCo to meet individuals' needs and re-assessing at the end of a block of support, to ensure pupils had made progress.

Bank Health Care Assistant - North Cumbria Integrated Care NHS Foundation Trust - Cumberland Infirmary, Carlisle

(2023-08 - 2024-08)

As a Bank Healthcare Assistant, I provided hands-on, compassionate care to patients under the guidance of registered nurses and medical professionals in hospitals. I gained lots of experience supporting patients in the hospital and supporting staff members to:

Provide mobility and rehabilitation support, including assisting patients with transfers e.g. from bed to chair/commode and safely guiding movement using mobility aids (eg zimmer frames, crutches) according to prescribed physiotherapist care plans.
Promote independence, encouraging patients to complete daily living tasks such as washing, dressing and feeding, rather than doing it for them.
Support patients needing complex moving and handling equipment (e.g. hoists) safely, ensuring individual patient risk assessments are followed.
Monitor and record patient vitals and physical tolerance during activities and report physical deterioration or positive milestones to the multidisciplinary team (MDT).
Ensure communication methods are adapted for patients with complex needs, including dementia, stroke or speech impairments.