Isabelle Keys

Detail orientated, Cert CII qualified individual, with over three years' experience in the insurance industry. Experienced in managing workflows, streamlining processes, and improving operational efficiency within highly regulated, fast-paced environments. As a natural problem solver, I am capable of handling complex tasks independently, whilst also contributing to team success.

Skilled in stakeholder management, data analysis, and project coordination, with a proven track record of delivering process improvements, managing competing priorities, and supporting business growth. Through managing competing priorities and adjusting to evolving business needs, I have developed a strong work ethic and am now looking to apply myself within a new industry.

Assistant Underwriter at CFC Underwriting (2024-04 – Present)

• Managed the team's renewal process, taking ownership of broker relationships, streamlining data analysis, and developing tools that enhance renewal retention.
• Owned and project-managed the Express Renewal process for over two years, creating process documentation and training materials to support consistency.
• Utilised the company Customer Relationship Management (CRM) and business development systems to support business development via weekly broker calls across the UK and Australia, UK business trips, broker presentations and assisting with drafting LinkedIn content.
• Reviewed and interpreted insurance policy wordings, identifying key triggers, coverage implications and endorsement requirements, demonstrating my attention to detail and preciseness.
• Handled sensitive information with discretion and maintained high accuracy across documentation and data entry in a deadline-driven environment.
• Delivered quotes efficiently in line with service standards, achieving a 79% turnaround within 24 hours, demonstrating my ability to work in fast paced environments.
• Managed my time effectively, enabling me to complete my workflow and have extra capacity to assist the rest of the team in busy periods.

Underwriting Assistant at CFC Underwriting (2023-02 – 2024-04)

• Provided end-to-end administrative support, coordinating day-to-day operations, ensuring timely progression of submissions and quotes.
• Onboarded and trained new team members on operational procedures, system use and process workflows.
• Managed multiple shared inboxes, prioritising broker requests to meet turnaround targets and maintain service standards, consistently ensured over 98% of enquiries were responded to within 24 hours which improved policy retention for the team from 74% to 80%.
• Administered the department diary, collated and used data to prepare various reports, spreadsheets and presentations to present in team meetings.
• Maintained operational accuracy and compliance in a fast paced, regulated environment.
• Thrived in a fast-paced environment, managing competing priorities to meet internal deadlines and turnaround expectations while maintaining a high level of accuracy and attention to detail, fundamental in the highly regulated environment.

HR Service Coordinator at VolkerWessels UK Ltd (2021-08 – 2022-02)

• Delivered an effective and efficient customer focused HR transactional service through liaising with both internal and external contacts of the business to manage, respond and advise on enquiries for service support.
• Prioritised tasks in accordance with strict deadlines whilst maintaining high quality of work.
• Confidently worked within a team contributing to the effective development and running of the HR service center.
• Gained fundamental office experience through working as part of a team to provide a seamless service.
• Contributed to reports and statistics through analysing and maintaining accurate information and data records.
• Quickly developed proficiency in a multitude of disciplines, learning to utilize an array of complex systems to provide a successful service.
• Ensured development and maintenance of positive relationships with internal and external associates.

Administrator at KBIS British Equestrian Insurance (2021-08 – 2021-08)

• Streamlined processes for the Liability team, improving operational efficiency and task completion.
• Maintained accurate customer and transactional records, supporting team operations and reporting.
• Developed written and verbal communication skills by addressing customer enquiries and coordinating workflows effectively with colleagues.

BSc in Management – University of Nottingham (2021)

A-Levels – The Broxbourne School (2018)