Cameron Hanley

Detail-oriented insurance and claims professional with experience reviewing complex files, assessing coverage and liability, and driving fair, evidence-based outcomes. As well as this I have relevant underwriting experience such as, applying sound underwriting judgement to analyse risk information, identify red flags and policy conditions, and make clear recommendations aligned to controls and regulatory standards. Confident managing relationships with brokers and insureds, handling queries, negotiating terms where appropriate, and communicating decisions clearly.

Experienced claims examiner with a background in fraud and financial loss matters, skilled in stakeholder communication, documentation quality, and improving workflows through audit-led process changes.

PI Underwriter at CNA Hardy (2025-12 – Present)

Underwrite Professional Indemnity risks, assessing new business and renewals, ensuring terms align to appetite, authority and regulatory requirements while delivering strong broker and insured service.

• Build and maintain relationships with brokers and insureds, handling coverage queries and providing clear underwriting decisions and rationale.
• Analyse proposal forms, claims experience and financial information to evaluate risk, identify red flags and apply appropriate policy terms, conditions and endorsements.
• Support portfolio management by tracking performance, feeding back risk insights and contributing to underwriting improvements.
• Maintain accurate file documentation and ensure decisions are compliant with internal controls and delegated authority.

PI/Fi Claims Examiner at CNA Hardy (2024-10 – 2025-12)

Handled Professional Indemnity and Financial Institutions claims, assessing coverage, liability and quantum, progressing matters efficiently and communicating clearly with brokers, insureds and external stakeholders.

• Reviewed notifications, policy wordings and supporting evidence to confirm indemnity position and set/adjust reserves.
• Managed correspondence and relationships with brokers, insureds, solicitors and experts, ensuring timely updates and clear next steps.
• Identified coverage and fraud indicators, escalating appropriately and maintaining accurate, auditable file notes.
• Supported improved claim outcomes through effective triage, diary management and adherence to internal controls and authority levels.

Client Operations Executive at Clyde & Co (2023-08 – 2024-03)

Operating as a Client Operations Executive at Clyde & Co, I focus upon successful stakeholder management- handling four established insurance company accounts and overseeing the work of over 50 underlying fee earners.

• leading meetings with external clients, internal billing teams and fee earning teams to establish clear objectives and provide exceptional support.
• analysing KPIs, overseeing KPI measurements, and gathering management information to identify trends and drive business growth.
• implementing new processes to improve file handler performance and streamline the E-billing process.
• ensuring audits on complex files take place and are effectively carried out.
• routinely dealing with queries from insurance clients relating to budgets, E-billing systems, monthly and quarterly management information as well as the accompanying KPIs.
• creating, distributing, and presenting training materials to fee earners as and when weak points are identified.

Team Leader at Angelus Law (Angelus Group) (2023-01 – 2023-08)

Developed and led a new fraud and SDLT department within the firm, whereby I managed a team of four fee earners. The department generated a sizeable profit whilst incurring minimal cost.

• created and implemented a comprehensive process into the case management system for all employees to follow, which enabled fee earners to effectively build and progress cases.
• designed and delivered training to all fee earners to ensure seamless execution of tasks.
• drafted letters of complaint, conditional fee agreements and call scripts to be used by fee earners on every case.
• effectively automated the process to allow me to obtain accurate reports from the system and identify key areas for improvement.

Litigation Executive at Angelus Law (Angelus Group) (2022-06 – 2023-08)

Handled over 100 litigated pension cases, alongside a group action claim, all of which related to negligent overseas transfers of defined benefit and defined contribution pensions.

• Managed a large caseload of litigated claims, submitted letters of claim, part 36 offers and drafted accurate witness statements.
• Maintained a constant relationship with all clients to ensure that all clients were kept up to date with the progress of their claims. This also consisted of organising regular client updates that were sent out on a monthly basis.
• Conducted complex research into the laws surround pension transfers, in order to effectively develop cases.

A Levels in English Literature, Politics, History – Carmel College (2015 – 2017)

GCSEs in English Language, Mathematics – Wade Deacon High School (2010 – 2015)