Isha Minhas

Highly organised and detail-focused NHS administration professional with over 8 years' experience leading patient pathway teams and coordinating high-volume surgical scheduling within ophthalmology services. Skilled in RTT compliance, theatre capacity planning, stakeholder liaison, and staff supervision, with a consistent track record of improving efficiency and patient flow. Seeking to bring strong leadership, communication, and data management skills to a new administrative or operations role.

Team Leader – Admitted Pathway, Ophthalmology at Ashford & St Peter's NHS Foundation Trust (2022-07 – Present)

• Lead and supervise the admitted patient pathway team, coordinating ophthalmology surgical journeys from referral through to treatment
• Manage RTT pathways to ensure compliance with NHS waiting time targets and performance standards
• Oversee theatre scheduling and patient flow, optimising capacity and reducing delays and cancellations
• Act as key point of contact between consultants, booking teams, and patients to ensure smooth communication
• Monitor waiting lists, prioritise urgent cases, and escalate risks to senior management where necessary
• Train, support, and performance-manage administrative staff within the team
• Ensure accurate patient data entry and reporting using Cerner, Medisight, and FDP
• Maintain compliance with NHS, GDPR, and trust policies

Surgery Booking Co-ordinator, Ophthalmology at Ashford & St Peter's NHS Foundation Trust (2018-08 – 2022-06)

• Coordinated and scheduled ophthalmology surgeries, ensuring efficient use of theatre lists and clinician availability
• Liaised with consultants, nursing teams, and patients to organise pre- and post-operative appointments
• Managed waiting lists in line with NHS targets, prioritising urgent and routine cases
• Provided patients with clear instructions regarding procedures, admissions, and pre-surgery requirements
• Maintained accurate, confidential patient records in compliance with GDPR and hospital policy
• Handled high volumes of calls and correspondence, resolving queries promptly and professionally
• Ensured all documentation, consent forms, and test results were completed prior to surgery dates

Receptionist, Urology Department at Ashford & St Peter's NHS Foundation Trust (2017-02 – 2017-11)

• First point of contact for patients attending the urology department, providing a professional and welcoming service
• Managed appointment bookings, clinic schedules, and patient check-ins using the Patient Administration System (PAS)
• Handled high volumes of calls and enquiries, ensuring timely and accurate responses
• Maintained confidential patient records in line with GDPR and NHS policies
• Supported clinicians and nursing staff with administrative tasks and clinic coordination
• Processed referrals, test results, and follow-up appointments efficiently
• Handled sensitive patient situations with empathy and discretion

Nurse Administrator & Receptionist at Bridge Fertility Centre (2015-05 – 2016-12)

• Managed front-of-house operations as first point of contact for patients in a busy fertility clinic
• Coordinated appointments, treatment schedules, and patient follow-ups using clinic management systems
• Maintained accurate, confidential patient records in line with clinical guidelines
• Provided administrative support to consultants, nurses, and embryology teams
• Handled patient enquiries via phone and email, delivering professional and empathetic service
• Processed payments and invoicing alongside general reception duties

Office Administrator and Reporting Analyst (Part-Time) at Order Work Pvt. Ltd (2013-08 – 2014-05)

Provided administrative support coordinating with call handlers and team leaders, with a strong focus on process ownership and meeting deadlines

• Maintained data records and generated reports, handling inbound and outbound calls and diary management
• Built strong working relationships with clients, customers, and senior management

Administrative Assistant at Theme Music Institute Pvt. Ltd (2012-03 – 2012-12)

Provided secretarial and administrative support, communicating with students, parents, and staff

• Assisted the HR manager with recruitment, interviews, reference checks, and board meeting arrangements
• Managed front office and general administrative operations, earning recognition as Employee of the Month for three consecutive months
• Administered examination logistics for ABRSM, London College of Music, RGT, and Jazz exams

HR Executive at Ma Foi Randstad (2011-04 – 2012-02)

• Supported the HR manager with sourcing, interviews, recruitment, onboarding, and employee records
• Independently recruited 32 employees for a single project
• Completed reference checks for over 200 employees within one month
• Organised cultural activities recognised by senior management

Customer Service Assistant at McDonald's PLC (2009-07 – 2011-02)

Delivered high standards of customer service and supported administrative duties

• Recognised as Employee of the Month for customer service and cleanliness standards

MA in Management – Middlesex University (2009 – 2010)

Bachelor of Management Studies – Mumbai University (2005 – 2008)