Team Leader – Admitted Pathway, Ophthalmology at Ashford & St Peter's NHS Foundation Trust (2022-07 – Present)
- Lead and supervise the admitted patient pathway team, coordinating ophthalmology surgical journeys from referral through to treatment
- Manage RTT pathways to ensure compliance with NHS waiting time targets and performance standards
- Oversee theatre scheduling and patient flow, optimising capacity and reducing delays and cancellations
- Act as key point of contact between consultants, booking teams, and patients to ensure smooth communication
- Monitor waiting lists, prioritise urgent cases, and escalate risks to senior management where necessary
- Train, support, and performance-manage administrative staff within the team
- Ensure accurate patient data entry and reporting using Cerner, Medisight, and FDP
- Maintain compliance with NHS, GDPR, and trust policies
Surgery Booking Co-ordinator, Ophthalmology at Ashford & St Peter's NHS Foundation Trust (2018-08 – 2022-06)
- Coordinated and scheduled ophthalmology surgeries, ensuring efficient use of theatre lists and clinician availability
- Liaised with consultants, nursing teams, and patients to organise pre- and post-operative appointments
- Managed waiting lists in line with NHS targets, prioritising urgent and routine cases
- Provided patients with clear instructions regarding procedures, admissions, and pre-surgery requirements
- Maintained accurate, confidential patient records in compliance with GDPR and hospital policy
- Handled high volumes of calls and correspondence, resolving queries promptly and professionally
- Ensured all documentation, consent forms, and test results were completed prior to surgery dates
Receptionist, Urology Department at Ashford & St Peter's NHS Foundation Trust (2017-02 – 2017-11)
- First point of contact for patients attending the urology department, providing a professional and welcoming service
- Managed appointment bookings, clinic schedules, and patient check-ins using the Patient Administration System (PAS)
- Handled high volumes of calls and enquiries, ensuring timely and accurate responses
- Maintained confidential patient records in line with GDPR and NHS policies
- Supported clinicians and nursing staff with administrative tasks and clinic coordination
- Processed referrals, test results, and follow-up appointments efficiently
- Handled sensitive patient situations with empathy and discretion
Nurse Administrator & Receptionist at Bridge Fertility Centre (2015-05 – 2016-12)
- Managed front-of-house operations as first point of contact for patients in a busy fertility clinic
- Coordinated appointments, treatment schedules, and patient follow-ups using clinic management systems
- Maintained accurate, confidential patient records in line with clinical guidelines
- Provided administrative support to consultants, nurses, and embryology teams
- Handled patient enquiries via phone and email, delivering professional and empathetic service
- Processed payments and invoicing alongside general reception duties
Office Administrator and Reporting Analyst (Part-Time) at Order Work Pvt. Ltd (2013-08 – 2014-05)
Provided administrative support coordinating with call handlers and team leaders, with a strong focus on process ownership and meeting deadlines
- Maintained data records and generated reports, handling inbound and outbound calls and diary management
- Built strong working relationships with clients, customers, and senior management
Administrative Assistant at Theme Music Institute Pvt. Ltd (2012-03 – 2012-12)
Provided secretarial and administrative support, communicating with students, parents, and staff
- Assisted the HR manager with recruitment, interviews, reference checks, and board meeting arrangements
- Managed front office and general administrative operations, earning recognition as Employee of the Month for three consecutive months
- Administered examination logistics for ABRSM, London College of Music, RGT, and Jazz exams
HR Executive at Ma Foi Randstad (2011-04 – 2012-02)
- Supported the HR manager with sourcing, interviews, recruitment, onboarding, and employee records
- Independently recruited 32 employees for a single project
- Completed reference checks for over 200 employees within one month
- Organised cultural activities recognised by senior management
Customer Service Assistant at McDonald's PLC (2009-07 – 2011-02)
Delivered high standards of customer service and supported administrative duties
- Recognised as Employee of the Month for customer service and cleanliness standards
