Jack

Proficient in office systems with expertise in Salesforce, Oracle, and the Microsoft Office suite. Skilled in data analytics, conflict management, and leadership, with a strong focus on delivering customer service excellence. Adept at leveraging technical knowledge and interpersonal abilities to drive operational efficiency and support organisational goals.

Technical Helpdesk Advisor at Morrison Energy Services (2023-03 – Present)

Provided technical support for smart metering devices and power/heating systems in residential properties

• Supported troubleshooting of technical faults with smart metering devices in residential properties
• Assisted field engineers and internal teams to restore power and heating efficiently
• Utilised multiple systems (Salesforce, Oracle, Horizon) while maintaining accurate call records
• Helped resolve escalations quickly under time pressure while ensuring customer satisfaction remained high
• Contributed to identifying recurring faults and assisting engineers and managers with process improvement
• Managed assistance for over 500 calls daily

Customer Service Advisor at Chums Ltd (2021-07 – 2022-12)

Handled high-volume customer calls with order processing and support services

• Handled high call volumes ensuring accurate order input and upselling
• Provided personalised customer support and resolved product order queries
• Utilised internal systems including AX and Sage Pay to track orders and payments

Shift Manager at McDonald's (2019-01 – 2021-07)

Led shift operations and team management for fast-food service environment

• Promoted from Crew Member within 2 years due to strong performance and leadership potential
• Managed shifts of up to 15-20 team members, ensuring smooth and efficient daily operations
• Improved service speed and customer satisfaction scores through effective team coordination
• Oversaw cash handling and reconciled tills with full accuracy
• Reduced customer complaints by resolving issues quickly and professionally
• Trained and onboarded new employees, improving team performance and consistency

Crew Member at McDonald's (2017-02 – 2019-01)

Delivered customer service in fast-paced food service environment

• Delivered high-quality customer service, serving hundreds of customers per shift in a fast-paced environment
• Prepared food orders quickly and accurately, consistently meeting company time and quality targets
• Contributed to team performance, helping maintain service times under 2 minutes during peak hours
• Maintained high standards of cleanliness and food safety in line with company and legal regulations
• Ensured full compliance with health, safety, and food hygiene standards at all times
• Recognised by management for reliability, teamwork, and strong work ethic

Diploma of Higher Education in Animal Management – Myerscough College (2014-01 – 2017-01)

GCSEs in Mathematics, English Language and Science – Christ the King & King School (2007-01 – 2012-01)