Technical Helpdesk Advisor at Morrison Energy Services (2023-03 – Present)
Provided technical support for smart metering devices and power/heating systems in residential properties
- Supported troubleshooting of technical faults with smart metering devices in residential properties
- Assisted field engineers and internal teams to restore power and heating efficiently
- Utilised multiple systems (Salesforce, Oracle, Horizon) while maintaining accurate call records
- Helped resolve escalations quickly under time pressure while ensuring customer satisfaction remained high
- Contributed to identifying recurring faults and assisting engineers and managers with process improvement
- Managed assistance for over 500 calls daily
Customer Service Advisor at Chums Ltd (2021-07 – 2022-12)
Handled high-volume customer calls with order processing and support services
- Handled high call volumes ensuring accurate order input and upselling
- Provided personalised customer support and resolved product order queries
- Utilised internal systems including AX and Sage Pay to track orders and payments
Shift Manager at McDonald's (2019-01 – 2021-07)
Led shift operations and team management for fast-food service environment
- Promoted from Crew Member within 2 years due to strong performance and leadership potential
- Managed shifts of up to 15-20 team members, ensuring smooth and efficient daily operations
- Improved service speed and customer satisfaction scores through effective team coordination
- Oversaw cash handling and reconciled tills with full accuracy
- Reduced customer complaints by resolving issues quickly and professionally
- Trained and onboarded new employees, improving team performance and consistency
Crew Member at McDonald's (2017-02 – 2019-01)
Delivered customer service in fast-paced food service environment
- Delivered high-quality customer service, serving hundreds of customers per shift in a fast-paced environment
- Prepared food orders quickly and accurately, consistently meeting company time and quality targets
- Contributed to team performance, helping maintain service times under 2 minutes during peak hours
- Maintained high standards of cleanliness and food safety in line with company and legal regulations
- Ensured full compliance with health, safety, and food hygiene standards at all times
- Recognised by management for reliability, teamwork, and strong work ethic
