Business Development Assistant Manager (Client Relationship Manager) at BDO UK LLP (2025-04 – Present)
Strategic Account Management and New Business Growth
- Own General Insurance sector growth activity, with additional strategic influence across Banking, Wealth and Energy/Utility accounts, against a £1m revenue target within highly regulated markets.
- Support Partners across a wider £3m portfolio, identifying cross-sell, referral and market expansion opportunities across priority accounts.
- Own and grow senior client relationships, partnering with C-suite and Director level stakeholders to deliver £200k YoY revenue growth across key insurance, wealth, banking and energy/utility accounts.
- Develop and execute strategic account plans for key clients and target organisations, aligning commercial activity to client priorities, market conditions and growth objectives.
- Design and lead targeted commercial campaigns and sector initiatives, generating engagement, strengthening market presence and creating qualified pipeline opportunities, increasing engagement by 6%.
- Map and influence complex stakeholder environments, expanding access to decision-makers and generating new senior relationships and 10+ referral opportunities.
- Lead General Insurance new business, delivering £450k against a £300k new-business target while expanding into Banking, Wealth and alt finance.
- Originate and convert new business opportunities, achieving a 40%-win rate and securing £425k in additional revenue through tailored propositions and strategic pursuits.
- Drive tailored propositions, presentations and advisory solutions in collaboration with Partners, Directors and subject matter experts to improve win rates and articulate clear client value.
- Lead client outreach and discovery activity through multichannel engagement, progressing opportunities from qualification through to pursuit strategy and execution.
- Drive cross-sell and upsell across a £3m portfolio, generating £500k incremental revenue across the BDO Advisory Business.
- Quantify CRM data (Dynamics 365) into targeted go-to-market activity, driving 6% increase in campaign engagement and generating £2million in new opportunity, including thought leadership, roundtables and seminars.
- Lead pipeline strategy and performance management using CRM (Dynamics 365) and Power BI insights to drive forecasting accuracy, conversion improvement and revenue growth.
- Develop and execute strategic account plans, driving 35% YoY revenue growth and identifying new opportunities aligned to client priorities.
Talent Acquisition Specialist at BDO UK LLP (2024-08 – 2025-04)
- Strategic partner to senior hiring stakeholders, aligning workforce planning with business objectives by leveraging market intelligence, data insights, and an understanding of talent volatility across specialist areas.
- Lead end-to-end recruitment delivery with a strong focus on governance, ensuring full compliance with regulatory and internal frameworks while maintaining high operational standards throughout the hiring lifecycle.
- Utilise data analytics (Power BI & Workday) and AI-enabled sourcing tools to optimise talent identification and streamline processes, reducing time-to-hire by 50% while enhancing candidate quality and hiring outcomes.
- Oversee candidate assessment, selection, and stakeholder communication, managing complex and sensitive situations with professionalism, including delivering challenging feedback in a balanced and empathetic manner.
- Provide ongoing support to new hires and hiring teams, ensuring a seamless, compliant onboarding experience while continuously refining processes to improve efficiency and business impact.
- Saved the business an average of £34,000 per month.
- Time to hire improvement of 13%.
- Owned and developed Workday & Power Bi reporting, to ensure MI is accurate.
Talent Acquisition Senior at RSM UK LLP (2023-03 – 2024-05)
Top 6 accountancy practice
- Led RSM's Talent Acquisition strategy for Audit Experienced hires, working closely with Hiring Managers.
- Managed an end-to-end recruitment process, from building attraction and selection to delivering hires and post-hire support.
- Managed relationships with external partners - 65% agency acceptance.
- Used LinkedIn Recruiter to target profiles for specialist roles, securing optimal talent to meet business needs.
- Identified recruitment areas in need of improvement and recommended strategies to address and resolve issues.
- Sought to build and widen talent streams and networks constantly to improve time-to-hire rates.
- Advised hiring managers on recruitment procedures and interview techniques to improve hiring process.
- Monitored key recruitment metrics and targets, completing and presenting reports to management.
- Saved the business £150,000 in 12 months.
- 1:3 ratio of candidates met to interview, highest in team.
- Built and launched new CRM system, Phenom.
Client Manager at ProTalent Ltd (2021-09 – 2023-03)
- Built the East of England business to £175k in 18 months by building and mapping key clients and building relationships with them.
- Analysed broader recruitment trends to inform and improve company hiring processes and procedures.
Recruitment Consultant at Morgan McKinley (2021-04 – 2021-09)
- Demonstrated exceptional business acumen and strategic thinking, achieving significant growth by scaling the desk to £7,500 monthly revenue within a span of 6 months.
Specialist Supply Planner at Booker PLC (2020-06 – 2021-04)
Promoted from Supply Planner to Specialist Supply Planner
- Promoted from Supply Planner to Specialist Supply Planner, with a focus on P&G products, during the challenging period of COVID-19.
- Managed demand forecasting and inventory planning for PPE products, operating in a high-pressure environment to ensure adequate supply amidst unprecedented demand spikes.
Consultant at Michael Page PLC (2019-11 – 2020-06)
Recruitment Consultancy, FTSE-250 Business
- Responsible for new client acquisition and on-going account management.
- Building relationships with senior stakeholders and C-suite to consult and advise on resourcing challenges and provide solutions.
Key Account Manager at Expandly Ltd (2018-11 – 2019-11)
Software Business, Fast-Growth Business
- My primary responsibility was to drive business development by acquiring new clients and designing compelling commercial propositions tailored to large organisations. I successfully secured partnerships with Robert Dyas and Wilkinson Sword, managing the full lifecycle from lead generation through to onboarding and integration, valued at £2million.
Account Manager at Gusto Telecom Ltd (2017-06 – 2018-11)
- Delivered 18% growth in the Tesco account to over £3m through strategic relationship management, deepening engagement across key buying functions, and expanding the commercial footprint within the organisation.
- Identified TK Maxx as a strategically underutilised account through data-led analysis, growing revenue to £250k within six months by mapping key stakeholders, re-establishing senior relationships, and unlocking new commercial opportunities.
Director at Case Hype (2014-10 – 2017-06)
Technology Business, Small Business
- Founded and scaled an independent telecoms accessories business to £450k annual revenue, spearheading early personalisation offerings, developing multiple revenue streams, and driving growth through proactive new business acquisition and strategic account expansion after initial entry.
