Jack Pizer

Professional Services leader with 8 years in SaaS and enterprise software, currently leading a 37-person consulting and implementation team across the UK, Romania and Ireland. Accountable for circa £400,000 in monthly services revenue across a 6-product portfolio, maintaining 70%+ team utilisation. Proven track record of designing and implementing consulting methodologies, developing consultant capability, and building onboarding and training strategies that drive measurable improvements in delivery performance and customer outcomes.

Improved on-target delivery from 17% to 57%, reduced Time to Value from 8 weeks to 5 weeks, and led an AI automation programme that reduced configuration time from 37 days to 4 days. Now looking to bring SaaS consulting delivery expertise and a proven PS playbook to a high-growth business.

Senior Professional Services Lead at The Access Group (2025-09 – Present)

• Promoted into this leadership role on a permanent basis (June 2026) following a successful secondment, with full accountability for Professional Services consulting and implementation delivery across the Hospitality division.
• Lead a team of 37 across the UK, Romania and Ireland, including 6 direct reports spanning Team Leaders, Implementation Consultants and a Practice Leader.
• Accountable for circa £400,000 in monthly PS revenue across a 6-product SaaS portfolio, maintaining 70%+ team utilisation with full ownership of delivery margin and operational performance.
• Own consulting delivery across Procure Wizard, RotaReady, CPL Learning, Trial and Maintain, and Collins — providing strategic oversight for major multi-site enterprise rollouts including an 18-site programme spanning EPOS, workforce, procurement and ordering.
• Developed and implemented an outcome-based onboarding and training strategy for new consultants, ensuring they develop strong product, consulting and customer engagement expertise from day one.
• Report directly to the PS Director on consulting strategy, commercial performance and team growth.

Digital Experience Leader at The Access Group (2023-08 – 2025-09)

• Led the design and implementation of FlightPath — a consulting methodology that standardised how the team scoped, delivered and measured every client engagement across a 6-product SaaS portfolio, replacing inconsistent individual approaches with a repeatable, outcome-based framework.
• Built the Romania PS consulting team from the ground up (Project Camelback), growing to approximately 10 Implementation Consultants and now embedded as core delivery capability for the division.
• Drove AI-assisted automation that reduced implementation configuration time from 37 days to 4 days (89% reduction), including a customer-initiated automated site spinup workflow delivering value within 24 hours of contract signing.
• Redesigned the consultant onboarding and training strategy from product knowledge delivery to outcome-based learning — ensuring consultants could demonstrate customer value and business impact, not just product features. This contributed directly to reducing Time to Value from 8 weeks to 5 weeks.
• Owned people, operational process and delivery outcomes for the consulting operations team responsible for building and maintaining customer-facing service packages.

Onboarding Team Leader at The Access Group (2022-09 – 2023-08)

• Managed a team of 9 Implementation Consultants delivering SaaS onboarding across multiple product lines from a central consulting function.
• Owned delivery forecasting, consistently hitting or exceeding commitments; acted as coach and advisor to team leaders and the wider consulting team on delivery best practice.

Operational Readiness Analyst at The Access Group (2021-01 – 2022-08)

• One of 2 founding members of a new central PS operations function; designed and implemented FlightPath — a consulting methodology built from the ground up that became the standard delivery framework across the division.
• Reduced average Time to Value from 39.7 days to 4 days; improved on-target delivery from 17% to 57%; reduced project error rate from 57.5% to 8.25%.
• Managed cost margins and delivery efficiencies across all consulting engagements, ensuring clear commercial outcomes and documented customer expectations at every stage.

Implementation Consultant and Graduate Support Analyst at The Access Group (2017-12 – 2021-01)

Delivered SaaS implementation consultancy across Hospitality and Health and Social Care enterprise software clients. Began career in frontline customer support for the Health and Social Care division.

BA in Media, Performance and Film – Bucks New University