Results driven leader with retail, hospitality and management experience
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I am a results driven leader with two years retail experience, seven years in hospitality and four in management. I bring a strong customer-focused approach, the ability to develop motivated teams and proven success improving operational performance. Known for problem-solving, efficency and building high-standard service environments. I'm now looking to grow with a company where I can contribute to team performance, customer satisfaction and buisness success.
Shop Assistant (2013-01 – 2019-12)
During this role I was responsible for keeping track of stock levels and listing everything required for an order. I also kept the shelves fully stocked and organised whilst picking deliverys. I was responsible for training new staff whilst on the job.
CSA/Shift manager and fryer at Georges Tradition (2018-01 – 2022-12)
I started this job as a member of the front of house staff, this involved taking orders via phone, online and in person, taking paymets, preparing food orders once they had been made and cleaning throughout my shift. I would set up the shop in the morning and close down at night. I then become a shift manager and fryer, this involved maintaining a fully stocked inventory and aquiring the supplies we needed, managing pre-existing and new orders, coordinating with suppliers.
It was also my responsibility to ensure customer satisfaction and address any complaints. I arranged rotas, tracked daily revenues ad balanced the till at night. Whilst I was a manager I ensured the safety and wellbeing of my team and supported them throughout their shifts.
chef at Tarro lounge (2022-01 – 2022-12)
As a chef I was to prepare, label and store all ingredients to a correct specification, cooking food and assembling plates ready for service whilst restocking, working with other members of staff to ensure a smooth flow of service ensuring the customers are satisfied.
supervisor at Greggs (2022-01 – 2024-12)
I was responsible for setting up the shop in the morning, this involved traying up food and making sandwhichs to a specifcation in a timely manner. I was also in charge of setting up and closing down the tills, stock taking and handling banking. I would bake producrs, serve customers and helo staff with any issues they may have faced throughout the day. At the end of my shift in the evening I was responsible for ensuring the shop was effectively closed and ready for the next shift.
– Chellaston Academy (2014-01 – 2019-12)
– Derby College (2019-01 – 2021-12)
Access to health proffessions – Leicester College (2025-01)
