Housekeeper & Reservations Agent at Jardines de Colón (2024-03 – 2024-12)
- Handled incoming booking inquiries via phone, email, or online channels, providing information on room availability, rates, packages, and services.
- Processed reservations accurately, entering guest details, room preferences, special requests, and payment information into the hotel booking system.
- Assisted guests with inquiries, requests, or modifications to existing bookings, ensuring satisfaction and retention.
- Promoted hotel services, amenities, and packages during the booking process to enhance guest experience and maximize revenue.
- Confirmed bookings via email or phone, providing confirmation details, policies, and relevant information.
- Communicated effectively with other hotel departments, including front desk, housekeeping, and sales, to coordinate room assignments and special requests, ensuring seamless guest experiences.
- Ensured all assigned areas were cleaned to the highest standards.
- Complied with health and safety guidelines and company policies.
- Worked independently and efficiently to complete cleaning tasks.
Owner & Manager at Casa Grande B&B (2016-09 – 2020)
- Managed daily operations, including reception, kitchen, and housekeeping.
- Oversaw financial activities such as budgeting, collections, and expense tracking.
- Developed and implemented marketing strategies to promote services.
- Welcomed and registered guests, ensuring exceptional service.
- Coordinated with suppliers, travel agencies, and event organizers.
- Ensured compliance with health and safety regulations.
Customer Service Advisor & Technical Service Advisor at Aldwyk Housing Association (2011-01 – 2016-03)
- Handled over 80 calls daily, resolving inquiries and providing information.
- Supported sales, repairs, housing, and administrative teams.
- Managed payment plans, set up direct debits, and logged anti-social behavior cases.
- Processed repair requests, scheduled appointments, and coordinated with contractors.
- Maintained accurate records across multiple systems.
Dental Receptionist at B Dental Group (2010-07 – 2010-11)
- Scheduled appointments for 10 dentists and handled client inquiries.
- Processed payments, coordinated with laboratories, and updated patient referrals.
- Managed administrative tasks, including daily lists and cash handling.
Stock Controller at Cinram (2009-10 – 2010-07)
- Conducted quality checks and documented inventory.
- Coordinated stock movement and replenishment.
- Certified as an electric forklift operator.
Sales & Marketing Representative at NICEIC (2009 – 2009)
- Tracked distributed regulatory materials.
- Managed customer inquiries and prepared detailed reports.
- Conducted cold calls and promoted additional services.
Internal Sales Consultant at ML Accessories (2008-10 – 2008-12)
- Processed orders, resolved account queries, and optimized sales.
- Collaborated with external consultants to attract new clients.
- Researched client credit histories and set up accounts.
Telesales Advisor at Skills Train (2008-01 – 2008-10)
- Managed schedules for four course advisors.
- Scheduled and confirmed appointments with over 200 daily calls.
- Followed up on inquiries, ensuring proper course allocation.
