Jade Jaspers

Confident and motivated professional with extensive experience in sales, customer service, and management roles. Skilled in staff recruitment, training, and team leadership. Highly organized with exceptional communication skills, excelling in both team-oriented and independent work environments. Seeking a challenging position that leverages my strengths, fosters personal growth, and provides job satisfaction.

Housekeeper & Reservations Agent at Jardines de Colón (2024-03 – 2024-12)

• Handled incoming booking inquiries via phone, email, or online channels, providing information on room availability, rates, packages, and services.
• Processed reservations accurately, entering guest details, room preferences, special requests, and payment information into the hotel booking system.
• Assisted guests with inquiries, requests, or modifications to existing bookings, ensuring satisfaction and retention.
• Promoted hotel services, amenities, and packages during the booking process to enhance guest experience and maximize revenue.
• Confirmed bookings via email or phone, providing confirmation details, policies, and relevant information.
• Communicated effectively with other hotel departments, including front desk, housekeeping, and sales, to coordinate room assignments and special requests, ensuring seamless guest experiences.
• Ensured all assigned areas were cleaned to the highest standards.
• Complied with health and safety guidelines and company policies.
• Worked independently and efficiently to complete cleaning tasks.

Owner & Manager at Casa Grande B&B (2016-09 – 2020)

• Managed daily operations, including reception, kitchen, and housekeeping.
• Oversaw financial activities such as budgeting, collections, and expense tracking.
• Developed and implemented marketing strategies to promote services.
• Welcomed and registered guests, ensuring exceptional service.
• Coordinated with suppliers, travel agencies, and event organizers.
• Ensured compliance with health and safety regulations.

Customer Service Advisor & Technical Service Advisor at Aldwyk Housing Association (2011-01 – 2016-03)

• Handled over 80 calls daily, resolving inquiries and providing information.
• Supported sales, repairs, housing, and administrative teams.
• Managed payment plans, set up direct debits, and logged anti-social behavior cases.
• Processed repair requests, scheduled appointments, and coordinated with contractors.
• Maintained accurate records across multiple systems.

Dental Receptionist at B Dental Group (2010-07 – 2010-11)

• Scheduled appointments for 10 dentists and handled client inquiries.
• Processed payments, coordinated with laboratories, and updated patient referrals.
• Managed administrative tasks, including daily lists and cash handling.

Stock Controller at Cinram (2009-10 – 2010-07)

• Conducted quality checks and documented inventory.
• Coordinated stock movement and replenishment.
• Certified as an electric forklift operator.

Sales & Marketing Representative at NICEIC (2009 – 2009)

• Tracked distributed regulatory materials.
• Managed customer inquiries and prepared detailed reports.
• Conducted cold calls and promoted additional services.

Internal Sales Consultant at ML Accessories (2008-10 – 2008-12)

• Processed orders, resolved account queries, and optimized sales.
• Collaborated with external consultants to attract new clients.
• Researched client credit histories and set up accounts.

Telesales Advisor at Skills Train (2008-01 – 2008-10)

• Managed schedules for four course advisors.
• Scheduled and confirmed appointments with over 200 daily calls.
• Followed up on inquiries, ensuring proper course allocation.