Jaime Murphy-Coles

I am a friendly, efficient, and ambitious person with extensive experience in customer service, hospitality, and visitor services. I also have experience in design and construction for set and event spaces. I am confident in a working environment and pride myself on my ability to create an excellent, comfortable relationship with customers and staff, and enjoy facilitating positive experiences, as well as leading and working as part of a team.

I have experience in fast paced and challenging settings, and work well under pressure, including meeting financial targets, working within time and budget limitations, and responding quickly to customer needs. I have held positions of responsibility, in both bartending, front of house and floor service, as well as interacting with customers in a friendly yet respectful manner, working on large commercial spaces and building sites, local volunteering and waitressing. I have just completed my second year of study at the Royal Welsh College of Music and Drama, making me well organised and reliable.

I pride myself on my ability to make people laugh, facilitating a comfortable and welcoming environment between both the team and the customer.

Front of House Staff and Bartender at The Lazy Dog Pub Bristol (2024 – 2025)

Summer, Christmas and New Year front of house staffing and bartending. Within this role, I was able to further my knowledge in operating a till with complete efficiency, money management and applied maths, and the importance of reliability within the workplace. I was also given the opportunity to directly interact with customers, fostering a warm and comfortable environment, as well as assisting external clients on comedy and sports events.

This role was valuable in teaching me how to operate in a fast paced environment and adapt to any position/role when needed, such as staff team reliability, efficiency, cleanliness in the workspace, working on the floor and behind the bar, operating various appliances within a compact space. I was also grateful for the opportunity to engage with customers, of all ages, in a fun yet fast paced environment, as well as develop skills that could be taken into further jobs and opportunities.

Front of House Staff at Wagamama Bristol Cabot Circus (2021 – 2022)

Christmas and New Year waitressing at Wagamama, Bristol Cabot Circus.

My responsibilities included: Taking orders, talking to a number of different people in a short period of time, cleaning, customer service, working in a team and operating in a fast paced environment. This gave me the skills to work in any environment - fast paced or slow - with a smile and a willingness to help anyone.

Front of House Staff at Boston Tea Party Bristol (2023 – 2023)

Working front of house in a team of staff to create a warm and welcoming environment for customers of all ages, whilst maintaining. This role involved being punctual and approachable, allowing me to facilitate a warm environment for customers whilst working in a fast paced setting. This role allowed me to work in a welcoming team of staff, and to further push myself in the world of customer service, meeting financial goals as well as new people.

Scenic Painting and Construction at Boomtown Festival (2023 – 2023)

Creating beautiful visual experiences, as well as a safe environment for both customers and team members. This role included working and living with a team of artists and carpenters over a number of months, solo work and roles of responsibility, all whilst keeping in mind budget and time management. This role allowed me to meet a wide variety of creatives and artists of all ages with varying roles in the industry and great work ethics.

Scenic Painting and Construction at Wake the Tiger (2023 – 2024)

Creating a visually striking and positive experience for customers in a commercial and interactive space. This role involved both working with a team of creatives towards one goal, as well as solo work, requiring me to be both responsible and punctual. This role allowed me to further pursue my passion of set design and construction, all whilst working with a team of professionals on a time pressured project.

Moggery Visitor Services Assistant at Bristol Moggery (2018 – 2020)

Day to day staffing of a multi-functional moggery and rescue centre - Working with multiple teams across the organisation to deliver welcoming experiences to the public with a target audience of children and families looking for loving pets. Delivering service in line with training and the health and safety policy. Routine cleaning, involving a range of cleaning products and appliances. Customer service excellence and responding to incidents/emergencies immediately.

Baby Sitting at Various Houses (2017 – 2022)

Providing exceptional, trustworthy, customer service and warm environment experiences. This role involved solo working, managing time, remaining calm, composed and providing a safe environment for both adults and children. This role also allowed me to meet a wide variety of people with varying ages and preferences.

BA in Design For Performance – Royal Welsh College of Music and Drama

Level 3 in Art and Design – RWA Art and Design College A Levels in Art, Drama and English

GCSEs